Resilience Engineering & Operations Director, US East

IonQ, Inc.; College Park (MD); On-site; USD 180,000 - 240,000; Full time

Job summary

IonQ, Inc. in College Park, Maryland seeks a Resilience Engineering & Operations Director, US East to lead our resilience engineering and operations team in College Park.

You will lead the team responsible for keeping IonQ's hosted quantum computers running reliably for customers, while improving resilience, performance, throughput and operational efficiency across the fleet. This is a technical leadership role, not purely administrative, balancing uptime, risk and long term improvement, and

Responsibilities

• Lead day to day fleet support, incident response, operational readiness and continuous improvement for IonQ's hosted quantum systems, as well as installation and maintenance of our internal systems at the College Park office.
• Set direction for the team, support individual growth, and ensure the group responds effectively to immediate operational issues and longer term reliability challenges.
• Work at the intersection of operations, engineering and physics, helping the team resolve complex issues, strengthen fleet performance and feed operational learning back into future designs, tooling and automation.
• Put durable operating processes, metrics and prioritisation habits in place so the team runs with clear ownership and escalation.

Job description

Resilience Engineering & Operations Director, US East at IonQ, College Park, Maryland, United States. A director-level full time position in the Compute - Operations team, listed under business operations.

Role

We are looking for a Resilience Engineering & Operations Director, US East, to lead our Resilience Engineering and Operations team in College Park, Maryland. In this role, you will lead the team responsible for keeping IonQ's hosted quantum computers running reliably for customers, while improving resilience, performance, throughput and operational efficiency across the fleet. This is a technical leadership role, not a purely administrative one. You will lead a team of Operating Physicists, engage credibly with complex trapped ion systems, and use sound judgement to balance uptime, technical risk and long term improvement. You will work closely with engineering, physics and operations partners, and your team's insight will help shape how current and future systems are supported in the field. You will also play an important part in building our follow the sun operating model alongside colleagues in Europe. The function is still maturing, so this role needs someone comfortable building process, improving handoffs and creating clarity in a fast moving environment.

Responsibilities

In this position, you will lead day to day fleet support, incident response, operational readiness and continuous improvement for IonQ's hosted quantum systems, as well as installation and maintenance of our internal systems at the College Park office. You will set direction for the team, support individual growth, and make sure the group can respond effectively to both immediate operational issues and longer term reliability challenges. You will work at the intersection of operations, engineering and physics, helping the team resolve complex issues, strengthen fleet performance and feed operational learning back into future designs, tooling and automation. Early on, you will put durable operating processes, metrics and prioritisation habits in place so the team runs with clear ownership and escalation.

Responsibilities

• Lead, develop and grow a team of Operating Physicists who keep IonQ's hosted quantum computing fleet running reliably
• Own team strategy and execution across fleet operations, incident response, operational readiness, deployment support and continuous improvement
• Manage priorities, schedules, inventory, sparing and operational planning to support reliable system performance
• Partner closely with engineers, physicists, senior leaders, vendors and customers to resolve issues and influence future designs
• Define and track performance metrics for the team, building a culture of technical rigour, learning from incidents and strong operational judgement