Residential Youth Program Manager (LCPC/LCSW)

Mercy Home for Boys & Girls; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Mercy Home for Boys & Girls in Chicago seeks a skilled leader to oversee clinical services within our residential program. You will supervise therapy, medication coordination, and behavioral interventions, ensure trauma‑informed, CPI‑driven care, and guide staff in crisis response and youth care planning.

Responsibilities include coordinating Individual Treatment Plan staffings, supervising program staff, managing the day‑to‑day budget, and collaborating with outside agencies to support

Qualifications

• You must hold a relevant master's degree and applicable licensure.
• Experience leading interdisciplinary teams in behavioral health.
• Knowledge of trauma-informed care and crisis intervention (CPI).

Responsibilities

• Be responsible for implementing each youth's Individual Treatment Plan.
• Provide leadership and supervision to program staff with a trauma-informed approach.
• Supervise crisis response and safety for youth and staff.
• Oversee therapy, medication coordination, and behavioral interventions.
• Coordinate with supervisors and directors on staffings and planning.
• Monitor progress toward stabilization and transition readiness.
• Participate in admissions, training, and program evaluations.
• Ensure program cleanliness and adherence to policies.

Skills

Leadership

CPI

Crisis intervention

Communication

Team management

Diversity & inclusion

Confidentiality

Education

Master's degree in psychology, social work, counseling or related field

Job description

Join our team today! Mercy Home for Boys & Girls is dedicated to empowering youth, fostering hope, and creating brighter futures. We serve as advocates, educators, coaches, and role‑models for the young people we support.

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In This Role, You Will

• Be responsible for the implementation of each youth's Individual Treatment Plan.
• Be actively involved in all aspects of case management within the program.
• Provide leadership and supervision to program staff, ensuring a trauma-informed, harm reduction, and client-centered approach to care.
• Provide immediate support and guidance to staff during crisis situations, ensuring the safety and well-being of program youth.
• Oversee and apply therapeutic interventions and activities that contribute to youths' mental health goals.
• Collaborate with youth to develop and implement individualized care plans that address their clinical mental health needs.
• Take lead in coordination with Supervisor, Transition Coaches, Day Coordinator, and Director on scheduling and facilitating Individual Treatment Plan staffings for each youth during team meeting.
• Ensure implementation of individualized, goal-driven treatment plans addressing mental health, substance use, and functional life needs.
• Collaborate with youth to co-create care plans that promote engagement, autonomy, and accountability.
• Lead program efforts to move youth from crisis or instability toward sustained functioning.
• Ensure all youth have structured transition plans that include education, employment readiness, life skills, and reduction of reliance on emergency or acute care systems.
• Oversee clinical services including therapy, medication coordination, and behavioral interventions.
• Monitor progress toward stabilization, emotional regulation, and transition/discharge readiness.
• Supervise staff and youth.
• Assess youth's placement and duration of stay in Mercy Home for Boys and Girls.
• Be responsible for (or accessible to advise on) the use of de-escalation and behavior management techniques as outlined in CPI protocol.
• Participate in all meetings essential to job.
• Provide regular supervision to direct reports.
• Co‑facilitate weekly team meetings and program retreats.
• Conduct overnight walkthroughs as assigned.
• Facilitate treatment planning with outside agencies as required by youths’ treatment needs.
• Participate in Admissions staffings.
• Ensure cleanliness of program.
• Participate in the hiring, training and evaluations of staff for the program.
• Promote overall mission, value and goals of the agency.
• Be responsible for the day-to-day budget of the program.
• Support the continuous quality improvement process by leading projects within the program and attending quarterly Youth Programs QI meetings.
• Be on call to program as scheduled.
• Ability to be flexible with schedule in order to attend agency events and meet the needs of program.
• Employ all aspects of de-escalation and behavior management techniques as outlined in CPI protocol.
• Learn, align with, and execute the treatment philosophies, modalities and practices of the agency.

What We Need From You

• Master's degree in psychology, social work, counseling or related field; Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) required.
• Experience in residential treatment, young adult services, or behavioral health.
• Demonstrated leadership in interdisciplinary team settings.
• Strong knowledge of trauma-informed care and crisis intervention (CPI).
• Excellent communication, organizational, and clinical decision-making skills.
• Experience managing individuals and teams.
• Must be able to work a minimum of two nights per week, until at least 9:00 p.m., on‑call Monday‑Friday, and rotating weekends.
• Must work in an interdisciplinary team‑approach model.
• Must implement policies and procedures.
• Must possess a valid Illinois driver's license, be able to drive a van, maintain a clear driving record, and retain driving approval through the Database of Children and Family Services.
• Must maintain regular and predictable attendance.
• Must work independently and as an active team member.
• Must excel in interpersonal, oral, and written communication.
• Must commit to diversity, equity and inclusion and respect the variety of backgrounds of staff and the youths we serve.
• Must maintain confidentiality and privacy.
• Must attend mandatory Agency trainings (CRP/First Aid and CPI Training) and comply with mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mandatory mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand