Residential Team Leader

ViziRecruiter,LLC.; Indianapolis, Northern (IN, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Student Loan Repayment

Tuition Reimbursement

Medical Insurance

PTO + Holidays

Disability Insurance

Life Insurance

Job summary

Firefly Children and Family Alliance in Indianapolis is seeking a Residential Team Leader to oversee shelter operations, guide staff, and advance youth development using the Teaching Family Model. You will partner with Shelter leadership and Teaching Specialists to ensure safe, supportive care for children and families.

The role emphasizes staff coaching, crisis management, and coordinating transportation, schedules, and program activities.

Qualifications

• Bachelor's degree in Human Services field, or Associate degree + 2 years' experience, or certificate in the Teaching Family Model.
• Previous leadership experience in a residential setting.
• Must be at least 21 years old.
• Excellent verbal and written communication skills.
• Valid driver's license with valid insurance.
• Strong organization & time-management skills.
• Capacity to obtain Teaching Family Model certification within two years.

Responsibilities

• Staff Guidance (50%): Communicate and collaborate with Shelter staff to ensure effective day-to-day care of children.
• Consult with program leadership regarding hiring, training, and accountability to standards.
• Foster a positive team environment with clear expectations.
• Coach staff on positive interactions with children.
• Manage a structured daily routine and extracurricular activities.
• Oversee transportation coordination for school, appointments, emergencies.
• Lead Teaching Specialists in using TFM procedures.
• Maintain medication logs per policy.
• Keep Shelter clean and compliant with regulations.
• Manage daily staff schedule and coverage.

Skills

Verbal communication

Written communication

Leadership

Organization & time management

Crisis intervention

Education

Bachelor's degree in Human Services field

Associate degree + 2 years' experience

Certificate in Teaching Family Model

Job description

Introduction

Firefly Children and Family Alliance is a nonprofit that has supported Indiana families and adults for generations. Our organization is built on the belief that giving kids and adults the chance to succeed creates stronger communities. We help Hoosiers overcome hardship and unhealthy behaviors.

Overview

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is currently seeking a Residential Team Leader at our Family Support Center shelter in Indianapolis. The Residential Team Leader will support the Shelter program, Shelter leadership, and the Teaching Specialists and will promote positive behavior changes for youth in the Shelter care facility through education of sound academic, social, and independent living skills.Our Benefits:

• Student Loan Repayment
• Tuition Reimbursement
• Medical, Dental, and Health Insurance
• Over 150 hours of PTO first year and 12 paid holidays
• Short-Term and Long-Term Disability
• Life Insurance

Responsibilities

Staff Guidance (50%)

• Clearly communicate and collaborate with all Shelter staff in order to achieve effective day-to-day care of children in the Shelter.
• Clearly and timely consultation with program leadership regarding hiring, training, developing and holding staff accountable to program and service standards.
• Encourage a positive team environment that is supportive of staff with clear expectations and accountability.
• Effectively coach staff on positive interactions with children while on the unit.
• Monitor a daily, structured routine that includes extra-curricular activities in and outside of the Shelter to promote healthy habits based on children's developmental needs.
• Oversee the coordination of child transportation for school, appointments, and in emergencies.
• Purposefully lead and support Teaching Specialists in using TFM procedures and prescribed motivation systems to make progress on each youth’s individualized behavior management plan.
• Diligently oversee medication administration according to agency policy and accurately maintain medication logs.
• Meticulously maintain the cleanliness and upkeep of the Shelter in compliance with regulations.
• Manage the daily staff schedule, find coverage for call-ins, and ensure the shifts are covered to maintain staff/client ratio.

Resident Guidance (20%)

• Provide support to children as outlined in each behavior care plan using the Teaching Family Model (TFM).
• Carefully manage the intake and discharge of children; oversee and document family contact with children.
• Urgently respond to crises by identifying and implementing appropriate verbal de-escalation techniques from the TFM or prescribed in an individualized behavior support plan, attempt toreduce or eliminate unsafe behaviors.

New Hire Orientation Support (30%)

• Provide coaching, mentoring, shadowing opportunities, and skills-based training to new staff on the Teaching Family Model (TFM) and Shelter operations.
• Orient new employees to the Shelter environment, agency policies, procedures, safety expectations, and program standards to support successful integration into the team.
• Serve as a mentor and resource for new hires during onboarding, promoting confidence, engagement, and professional development.
• Facilitate assigned new hire orientation and training sessions and support other trainers as needed.
• Develop and maintain expertise in behavior management, crisis intervention, and the Teaching Family Model to effectively train and support staff.

Requirements

• Bachelor's degree in Human Services field, Associate degree plus two years' experience, OR qualified experience with certificate in the Teaching Family Model.
• Previous leadership experience in a residential setting.
• You must be at least 21 years of age.
• Excellent verbal and written communication skills.
• Valid driver's license with valid insurance.
• Effective organization & time management skills.
• Capacity to develop knowledge and maintain certification of the Teaching Family Model within two years of initial TFM pre-service workshop training.