Residential Support Worker II

Shalom House; Portland (ME); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Employer Match

Disability Insurance

Paid Time Off

Life Insurance

Flexible spending account

Job summary

Shalom House Inc. in Portland, Maine, seeks a Residential Support Worker II to provide compassionate, hands-on support to adults living with severe and persistent mental illness.

You will assist residents with daily living, support treatment plans, and help maintain a safe home environment. The role requires a High School Diploma or GED and 2–3 years of relevant experience; MHRT-I certification is preferred or obtainable within 12 months.

Qualifications

• High School Diploma or GED is required.
• 2–3 years of experience in mental health or related field preferred.
• MHRT-I certification required or willingness to obtain within 12 months.
• Ability to lift/push/pull up to 35 lbs and provide physical support when needed.

Responsibilities

• Assist residents with daily living activities (meals, hygiene, chores).
• Provide medication administration and supervision.
• Offer crisis support and supportive counseling.
• Support treatment plan goals and promote independence.
• Maintain a safe, clean residence and perform light maintenance.
• Transport residents to appointments or emergency rooms as needed.
• Accurately complete documentation and reports.
• Collaborate with staff, families, and external providers.

Skills

Communication

Crisis response

Documentation

Physical support

Education

High School Diploma or GED

MHRT-I certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Residential Support Worker II

Wilson Street Full-Time Employee Portland, ME, US

Salary Range: $24.10 To $24.70 Hourly

Residential Support Worker II

Shalom House Inc. – Portland, Maine

Make a Difference Every Day

At Shalom House, we believe in creating homes where people feel safe, supported, and empowered. As a Residential Support Worker II, you’ll play a vital role in helping adults living with severe and persistent mental illness lead meaningful, independent lives. You’ll provide hands‑on care, emotional support, and encouragement—while working as part of a compassionate, dedicated team.

Whether you’re helping with daily routines, managing medications, or simply offering a listening ear, your presence matters. This is a role that blends teamwork and autonomy, flexibility and structure—and above all, heart.

Pay:

$24.15/hr (without MHRT-I)

$24.70/hr (with MHRT-I certification)

About the Role

As a Residential Support Worker II, you'll provide compassionate, hands‑on support to adults living with severe and persistent mental illness. You'll assist residents with daily living, help implement treatment plans, support crisis interventions, and maintain a safe and welcoming home environment.

Key Responsibilities

• Assist residents with daily living (meals, hygiene, chores, etc.)
• Provide medication administration/supervision
• Offer crisis support and supportive counseling
• Support treatment plan goals and promote independence
• Maintain cleanliness and safety of residence (light maintenance, snow removal, safety checks)
• Transport residents to appointments or ER as needed
• Accurately complete documentation and reports
• Collaborate with staff, families, and external providers

Requirements

• High School Diploma or GED required
• 2–3 years of experience in mental health or related field preferred
• MHRT-I certification (or willingness to complete within 12 months)
• Strong communication, crisis response, and documentation skills
• Ability to lift/push/pull up to 35 lbs, assist with physical support when needed

Benefits for FT

• Health, Dental, and Vision Insurance
• 401(k) with Employer Match after 1 year
• Short- and Long-Term Disability Insurance
• Paid Time Off
• Life Insurance
• Flexible spending account

About Shalom House Inc.

Shalom House Inc. is Maine’s largest provider of community‑based residential programs for adults with chronic mental illness. With over 50 years of service, we offer supportive homes, housing subsidies, and creative programs that help individuals live with dignity and purpose.