Assistant Program Manager - Residential Program

Shalom House; Portland (ME); On-site; USD 61,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) with employer match after one 3

Paid time off

Short-Term Disability

Long-Term Disability

Life insurance

Job summary

Shalom House seeks an Assistant Program Manager to join our residential services team in Portland, ME. You will lead, support, and document daily operations while helping adults living with severe mental illness achieve personal goals.

The role emphasizes compassionate care, crisis intervention, and coordinating with families and providers. A bachelor’s in social work or related field is preferred, with 2–3 years of residential MH experience and MHRT-I certification preferred.

Qualifications

• Experience providing direct mental health services, including individual and group support.
• Strong communication, organization, and documentation skills.
• MHRT-I certification required or ability to maintain certification.
• Leadership, initiative, flexibility, and ability to adapt to changing needs.

Responsibilities

• Build positive, respectful relationships with residents and support their personal goals.
• Develop, monitor, and update treatment plans; provide individual and group support.
• Advocate for residents while protecting privacy and confidentiality.
• Provide crisis intervention and connect residents with community resources.

Skills

MHRT-I

Leadership

Documentation

Crisis intervention

Compassionate care

Education

Bachelor's in Social Work or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Employee Portland, ME, US

19 days ago Requisition ID: 1240

Salary Range: $29.35 To $29.35 Hourly

Shalom House is looking for a compassionate, organized, and team-oriented Assistant Program Manager to join our residential services team.

If you're a social worker or mental health professional who believes in meeting people where they are, recognizing strengths, and helping others build meaningful, fulfilling lives, we'd love to hear from you.

As an Assistant Program Manager, you'll play an important role in creating a safe, supportive, and empowering home for adults living with severe mental illness. You'll work alongside a dedicated team, build meaningful relationships with residents, support their goals, and help guide the day-to-day operations of the program.

This is an opportunity to make a real difference while growing your leadership and clinical skills in a collaborative, mission-driven environment.

What You'll Do

Build positive, respectful relationships with residents and support them in identifying and reaching their personal goals.

Develop, monitor, and update treatment plans and provide individual and group support focused on daily living skills, coping strategies, and personal growth.

Advocate for residents while protecting their privacy, dignity, and confidentiality.

Provide crisis intervention and help connect residents with appropriate community resources and services.

Administer and document medications according to agency policies.

Coordinate care with families, guardians, community providers, and other professionals.

Complete accurate and timely clinical documentation, progress notes, and MaineCare requirements.

Help maintain organized, accurate, and compliant resident records.

Provide leadership, guidance, and support to direct care staff in the absence of the Program Manager.

Assist with staff supervision, scheduling, coverage, team meetings, safety meetings, and daily program operations.

Help create a welcoming environment that encourages connection, healthy socialization, independence, and personal growth.

Participate in special projects and other program needs as they arise.

What We're Looking For

We're looking for someone who is compassionate, dependable, organized, and ready to be part of a team.

You’ll bring:

Experience providing direct mental health services, including individual support, supportive counseling, group work, interviewing, and community outreach.

A bachelor's degree in social work or a related field preferred.

2-3 years of relevant residential mental health experience preferred.

Current MHRT-I certification and the ability to maintain certification.

Strong communication, organization, and documentation skills.

The ability to maintain confidentiality and exercise sound professional judgment.

Leadership skills, initiative, flexibility, and the ability to adapt to changing needs.

The ability to manage multiple priorities while maintaining attention to detail.

Completion of Mental Health Technician I coursework within one year of employment and eligibility for immediate provisional certification, as applicable.

Schedule & Compensation

Monday-Friday, 8:00 AM-4:00 PM
Occasional evening or weekend flexibility may be needed.

Starting at $29.35/hour

401(k) with employer match after one year

Health insurance

Vision insurance

Flexible Spending Account

Short-Term & Long-Term Disability

Life insurance

Paid time off

Why Shalom House?

At Shalom House, the work you do matters. Every day brings opportunities to support someone’s independence, celebrate their progress, listen without judgment, and help create a place where people feel safe, respected, and valued.

We're committed to building an inclusive and supportive workplace and welcome applicants from diverse backgrounds and lived experiences.

If you're looking for work that combines purpose, relationships, clinical skill, and leadership, we invite you to consider joining our team.