Residential Support Staff Program Coordinator

North Community Counseling Centers, Inc; Columbus (OH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid vacation and sick time

Paid holidays

Medical, dental, and vision insurance

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Company-paid life insurance

Company-paid short-term and long-term

Disability insurance

Optional supplemental life and AD&D

Retirement plan with company contribu-

Professional development and training

PSLF eligibility

Job summary

North Community Counseling Centers is seeking a Residential Support Staff Program Coordinator to lead the Residential Support Staff and Shift Leads, oversee daily operations, and maintain a safe, welcoming environment for adults with mental health and behavioral health diagnoses.

This hands-on leadership role focuses on staff training, performance coaching, scheduling, and ensuring 24/7 coverage across homes, with a strong emphasis on teamwork, quality assurance, and compassionate resident

Qualifications

• At least one year of experience in a residential care setting.
• Degree in human services, behavioral health, or a related field preferred.
• Experience working with adults with mental health or behavioral health diagnoses preferred.
• Previous leadership, supervisory, or staff coordination experience preferred.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Provide day-to-day guidance, supervision, and support to Residential Support Staff and Shift Leads.
• Help train staff and ensure they understand their responsibilities and agency procedures.
• Provide ongoing feedback, coaching, and performance guidance.
• Help resolve staffing concerns and support a positive, team-focused work environment.
• Coordinate staff schedules to ensure all residential homes have appropriate 24/7 coverage.
• Oversee daily operations to keep residential homes safe, clean, and organized.
• Assist with referrals, admissions, and welcoming new residents into the program.
• Review daily resident activity logs, shift reports, and other required documentation.
• Monitor medication records, resident financial records, and other documentation for accuracy and compliance.
• Ensure required health and safety inspections, drills, and procedures are completed.
• Coordinate communication about resident appointments, activities, meal planning, staff schedules, and documentation deadlines.
• Help ensure staff follow agency policies, safety procedures, and residential program requirements.
• Build positive relationships with residents while promoting dignity, respect, and independence.
• Observe and guide staff as they assist residents with daily routines, meal preparation, and household activities.
• Help plan and coordinate recreational activities, community outings, and other opportunities for resident engagement.
• Provide support and appropriate behavioral interventions when needed.
• Model positive communication, healthy boundaries, and appropriate social skills.
• Work with residents and their support teams to promote safety, independence, and overall quality of life.
• Attend required staff meetings, supervision, and training.
• Maintain required certifications and training in medication assistance, emergency procedures, standard precautions, First Aid, and CPR.
• Complete additional duties related to residential operations and resident support as assigned.

Skills

Leadership

Organization

Communication

Problem-solving

Computer literacy

Education

Bachelor's degree in human services or related field

Tools

Electronic records

Communication systems

Job description

Job Category: Administration

Requisition Number: SAFPR001104

• Posted : August 21, 2026
• Full-Time

Locations

Showing 1 location

Columbus, OH 43205, USA

Description

Make a Difference While Leading a Team!

North Community Counseling Centers (NCCC) is looking for a dependable, organized, and positive leader to join our Residential Services team!

Our residential homes provide a safe, welcoming, and supportive environment for adults with mental health and behavioral health diagnoses. Our residents are mostly independent and do not require hands-on personal care, such as bathing, dressing, or toileting assistance.

As a Residential Support Staff Program Coordinator, you'll help oversee daily operations, support and supervise residential staff, and ensure our homes remain safe, organized, and welcoming. This is a hands-on leadership position for someone who enjoys problem-solving, supporting others, and making a meaningful difference.

About NCCC

North Community Counseling Centers (NCCC) is a nonprofit behavioral health organization that has served the community since 1968. With five locations and home- and school-based programs, we provide mental health and addiction treatment, case management, residential services, and programs for children, teens, and adults.

Our mission is to help individuals reach their full potential by providing quality behavioral healthcare in a safe and supportive environment.

What You'll Do

• Provide day-to-day guidance, supervision, and support to Residential Support Staff and Shift Leads.
• Help train staff and ensure they understand their responsibilities and agency procedures.
• Provide ongoing feedback, coaching, and performance guidance.
• Help resolve staffing concerns and support a positive, team-focused work environment.
• Coordinate staff schedules to ensure all residential homes have appropriate 24/7 coverage.

Residential Operations & Quality Assurance

• Help oversee daily operations and ensure residential homes are safe, clean, organized, and running smoothly.
• Assist with referrals, admissions, and welcoming new residents into the program.
• Review daily resident activity logs, shift reports, and other required documentation.
• Monitor medication records, resident financial records, and other documentation for accuracy and compliance.
• Ensure required health and safety inspections, drills, and procedures are completed.
• Coordinate communication about resident appointments, activities, meal planning, staff schedules, and documentation deadlines.
• Help ensure staff follow agency policies, safety procedures, and residential program requirements.

Resident Support & Community Activities

• Build positive relationships with residents while promoting dignity, respect, and independence.
• Observe and guide staff as they assist residents with daily routines, meal preparation, and household activities.
• Help plan and coordinate recreational activities, community outings, and other opportunities for resident engagement.
• Provide support and appropriate behavioral interventions when needed.
• Model positive communication, healthy boundaries, and appropriate social skills.
• Work with residents and their support teams to promote safety, independence, and overall quality of life.

Training & Professional Responsibilities

• Attend required staff meetings, supervision, and training.
• Maintain required certifications and training in medication assistance, emergency procedures, standard precautions, First Aid, and CPR.
• Complete additional duties related to residential operations and resident support as assigned.

What We're Looking For

• At least one year of experience in a residential care setting required.
• Degree in human services, behavioral health, or a related field preferred.
• Experience working with adults with mental health or behavioral health diagnoses preferred.
• Previous leadership, supervisory, or staff coordination experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and respond to changing needs.
• Comfortable using computers, electronic records, and communication systems.
• Ability to pass required background checks and drug screening.
• A positive, dependable, and supportive leadership style.

Job Type: Full-time

Shifts: 8am-4pm; 4pm-12am; 12am-8am

Pay: $19/hr +shift differential if applicable

NCCC offers a comprehensive benefits package, including:

• Paid vacation and sick time
• Paid holidays
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Company-paid life insurance
• Company-paid short-term and long-term disability insurance
• Optional supplemental life and AD&D insurance
• Retirement plan with company contribution
• Professional development and training opportunities
• Potential eligibility for Public Service Loan Forgiveness (PSLF)

Join Our Team!

If you're someone who enjoys leading a team, keeping things organized, and making a positive impact, we'd love to hear from you!

Join NCCC and help create a supportive environment where both residents and staff can succeed.

North Community Counseling Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.