ASL Program Director - Residential Services

ne-arc; Swampscott (MA); On-site; USD 63,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Flexible Spending Accounts

Retirement plan with company match

Employee Assistance Program

Ongoing professional development

Mileage reimbursement

Employee discounts

Job summary

Northeast Arc seeks an ASL-fluent Program Director for Residential Services in Swampscott, MA. You will lead daily operations across residential sites, ensuring adherence to DDS requirements and delivering high-quality supports to adults with disabilities.

With a strong supervisory track record and commitment to Deaf culture, you will guide DSPs and junior directors, uphold safety, confidentiality, and compliance, and manage staffing and documentation in a collaborative, mission-driven

Qualifications

• Fluency in American Sign Language (ASL) and knowledge of Deaf culture is required.
• Experience supervising direct support professionals and program staff.
• Ability to maintain confidentiality and follow HIPAA guidelines.
• Strong written and verbal communication and organizational skills.
• Valid driver's license and reliable transportation.
• Must be able to perform physically demanding tasks and assist with transfers.

Responsibilities

• Oversee day-to-day operation of assigned residence(s) and ensure DDS compliance.
• Provide quality living supports and supervise staff and individuals served.
• Supervise, mentor, and direct Assistant Program Directors and Direct Support Professionals.
• Foster a respectful, caring, and empowering environment for residents and staff.
• Demonstrate sound judgment in day-to-day operations and emergencies.
• Ensure timely documentation, reporting, and compliance obligations.

Skills

ASL Fluency

Leadership

Supervisory

HIPAA

Communication

Driver's License

Mobility

Education

BS/BA strongly preferred; HS Diploma/GED with 3+ years experience accepted

Job description

ASL Program Director, Residential Services

This role requires fluency in American Sign Language (ASL) and a genuine understanding of Deaf culture, as you’ll be supporting individuals who communicate through ASL and thrive in a culturally Deaf environment.

Location: Swampscott, MA / community-based residential sites

Schedule: Monday-Friday 9am-5pm Full-time, 40 hours per week

Target Salary: 63,000-65,000

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.

Job Summary

Northeast Arc has been providing innovative residential services for nearly 50 years and is committed to providing individuals and their families with superior supports and services that increase independence and quality of life.

As a Program Director within the Residential Services division, you will serve as the daily leader of that commitment. In this role, you will oversee the day-to-day operation of the assigned residence(s), including implementing agency policy and practice and ensuring compliance with the statutory requirements of the Department of Developmental Services (DDS). You will fulfill programmatic responsibilities by providing quality living supports and supervision to individuals with intellectual and physical disabilities and staff, and ensure that the Northeast Arc Residential Division reflects the mission statement and vision of the agency.

This is a role for a grounded, experienced leader who brings both compassion and operational accountability, someone who understands that a well-run residence is more than a program, it is a home, and that the people who live there deserve nothing less than the highest quality of support and care.

Responsibilities

• Oversee the day-to-day operation of the assigned residence(s), including implementing agency policy and practice and ensuring compliance with the statutory requirements of the Department of Developmental Services (DDS)

• Fulfill programmatic responsibilities by providing quality living supports and supervision to individuals with intellectual and physical disabilities and staff

• Supervise, mentor, and provide direction to Assistant Program Directors and Direct Support Professionals (DSPs)

• Foster an environment of respect, care, tolerance, and empowerment for both individuals served and the staff team

• Demonstrate sound judgment and decision-making skills in day-to-day operations and in response to emergent situations

• Ensure all required documentation, reporting, and compliance obligations are met in a timely and accurate manner

• Ensure that the Northeast Arc Residential Division reflects the mission statement and vision of the agency

Qualifications

• Fluency in American Sign Language (ASL) with a deep understanding of Deaf culture
• BS/BA strongly preferred; HS Diploma/GED with minimum of three years prior experience supporting adults with developmental disabilities or within human services accepted

• Minimum of three years prior experience supporting adults with developmental disabilities or within human services

• Proven record of working with people with intellectual and physical disabilities

• Demonstrated supervisory abilities.

• Strong verbal and written communication and organizational skills.

• Ability to maintain strictest confidentiality and adhere to HIPAA guidelines

• Valid driver's license and reliable transportation required

• Must be able to work at a desk/computer in an office environment and physically be able to provide direct support to individuals in their homes.

• Must be able to lift 50 pounds, stand for periods of time, push wheelchairs, and provide physical intervention as necessary and lift and/or transfer individuals.

• First Aid, CPR, MAPs, Vehicle Safety, Human Rights and Fire Safety

• Must successfully complete and pass all required background checks as a condition of employment

Benefits & Perks

At Northeast Arc, we offer a competitive and comprehensive benefits package that supports your well-being and growth. It's our goal as an employer to provide an enriching and supportive environment for our employees and their families.

With that goal in mind, we are proud to offer the following:

• Medical, dental, and vision coverage (for employees working an average 30 hours per week)

• Generous paid time off, including vacation, sick time, and 12 paid holidays

• Flexible Spending Accounts (health care and dependent care)

• Group Life Insurance

• Additional voluntary insurance options and discount programs

• 403(b) retirement plan with limited company match

• Employee Assistance Program and Mental Health Hub

• Ongoing professional development (trainings, conferences, CEUs, and more)

• eAcademy online learning platform

• Mileage reimbursement (where applicable)

• Additional perks including employee discounts and more

About Us

Northeast Arc is a non-profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life and play in the community. Employment at Northeast Arc is more than just a job. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it's the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make.

We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.

Keywords

Program Director, Residential Services, DDS, intellectual disabilities, human services