Residential Supervisor (DSP)

Centerstone; Bentonville (AR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision health coverage

403(b) retirement plan with company match

Flexible Spending and Health Savings Accounts

Job summary

Centerstone in Bentonville, Arkansas, is seeking a Residential Supervisor to provide day-to-day supervision of residents, ensuring support for their independence. The Residential Supervisor will work closely with the House Manager and participate in cross-functional teams, enhancing service delivery.

This role requires effective communication and crisis intervention skills, with necessary qualifications including a valid Driver’s License and completion of CPR/First Aid training within a probationary period. Benefits include health coverage and paid time off.

Qualifications

• Must pass background checks and tests prior to hire.
• Must have CPR/First Aid certification within 90 days probation.
• Valid Driver’s License and good driving record required.

Responsibilities

• Supervise residents and support their daily living skills.
• Assist in developing individualized treatment plans.
• Monitor service recipient progress in treatment.

Skills

Effective communication

Problem-solving skills

Crisis intervention

Customer service techniques

Education

High School Diploma or GED

Job description

Job Summary

Provides day-to-day supervision and living skills instruction for the residents and carries out duties as assigned by the House Manager or Residential Coordinator. This includes providing training and support for residents to help them attain maximum independence and maintenance of appropriate documentation. A Residential Supervisor is required to use independent judgment (or works under the direction of supervisor) when performing job tasks/providing services. As part of Centerstone’s team-oriented philosophy, a Residential Supervisor is expected to actively participate in a variety of cross-functional teams and performance improvement initiatives.

Essential Duties

• Assists service recipient in developing an individualized treatment plan, must be person centered, family centered, and service centered.
• Monitors service recipient progress in treatment and participates in treatment plan reviews as assigned.
• Updates treatment plans as appropriate.
• Submits treatment plans at all stages for medical review, if applicable. (clinical/direct service).
• Assists service recipients with making linkage with internal and external resources as outlined in treatment plan and in coordination with Integrated Healthcare Services.
• Makes contact with referral sources including providing information on service recipient progress, behavior, and needs (with appropriate releases), and maintaining ongoing consultation when appropriate.
• Provides transportation for service recipients as needed.
• Provides personal care/physical assistance as needed.
• Attends staff meetings, inter-disciplinary staffings, and other internal meetings as assigned.
• Participates on committees as assigned, including quality assurance functions.
• Makes appropriate communication with other employees and works as an effective member of the treatment team.

Knowledge, Skills, and Abilities

• Skill in written and oral communication
• Skill in customer service techniques
• Skill in problem-solving
• Skill in identifying and prioritizing job tasks
• Skill in applying non-violent crisis intervention techniques and maintaining personal safety.

Responsibilities

The Residential Coordinator and/or House Manager assigns work priorities, provides ongoing supervision, and interprets and enforces policies and procedures. Guidelines: Board, Administrative and program policies, licensure, accreditation, statutory and regulatory standards restrict the position’s discretion in completing job tasks. Staff has the prerogative to propose changes in practice, procedures, and policies that affect their team.

Difficulty

Position is characterized by a series of varied job tasks, and flexibility is required for dealing with situations as they arise. Scope & Effect: This job affects the physical, emotional, and psychological well‑being of service recipients.

Personal Relationships

Personal contacts: Position has daily contact with residents, House Manager and Residential Coordinator, regular contact with medical providers, Assistant Director, Program Director and community members, and may have occasional contact with donors, advocates and guardians. Purpose of contacts is primarily to facilitate resident services, link residents with other community services and promote community integration, and to gather and exchange information.

Environmental Demands

Physical requirements: While the work is somewhat sedentary, it may require considerable standing, climbing stairs, lifting or carrying moderately heavy items, and general house and yard maintenance. In homes with mobility‑impaired clients, personal care—including lifting up to 75 pounds, transferring, re‑positioning and other strenuous activities—is required. Skill in non‑violent crisis intervention (CPI) is required. Work environment: Work is primarily performed in a residential environment but will include time in the community at locations not limited to physicians’ offices, restaurants and stores. There is risk due to location of services and/or potential violence of service recipients in crisis. Position may require contact with bodily fluids; this requires the use of protective clothing.

Minimum Credentials / Requirements

• Must pass spelling test, grammar test, and required background clearance checks (post‑offer physical and other background checks) prior to hire.
• Orientation to population, and high school diploma or GED required.
• TB testing also required.
• For those working in MI residential, must meet requirements for RSA designation (must be at least 21 years of age).
• For those working in I/DD residential, must meet requirements for DSP (Direct Support Person) designation and Rule 116 requirements for medication administration within 90‑day probationary period.
• Must obtain CPR/First Aid certification and pass required training within 90 days probationary period, and maintain thereafter.
• Must possess a valid Driver’s License and a good driving record.
• Residential Supervisors utilizing electronic health records and/or other automated/documentation systems must have computer and keyboarding experience or the ability to develop such skills within required timeframes in order to meet the level of proficiency set by the agency.
• Residential Supervisors utilizing electronic/automated documentation systems will be required to undergo a computer and keyboarding assessment test to determine proficiency.
• This role has a wage progression within the first 90 days as the following trainings are completed.

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403(b) retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Equal Opportunity Statement

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.