Residential Services Lead - Training, QA & Direct Support

Taney County Partnership; Branson (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Taney County Partnership in Branson, Missouri, seeks a Residential Services Lead to support the House Manager with administrative, training, and quality assurance duties while delivering direct resident supports. This role requires occasional evenings, overnight, and weekend hours and a valid driver’s license to travel between homes.

You will ensure documentation accuracy, supervise staff, cover shifts, participate in on-call rotations, and help implement person-centered service plans across

Qualifications

• High school diploma or equivalent.
• Minimum of two years of direct support services or residential services experience.
• Strong organizational, communication, and problem-solving skills.
• Ability to train, mentor, and support staff.
• Valid driver’s license and acceptable driving record.
• Ability to meet all agency background screening requirements.

Responsibilities

• Administrative and Quality Assurance duties: conduct routine reviews of residential documentation, assist with audits, organize and file documents, and support monthly house book preparation.
• Training and Staff Development: act as backup trainer, assist with onboarding, provide in-home coaching, and support medication administration and safety training.
• Direct Support and Shift Coverage: provide direct services, maintain a regular schedule, cover open shifts, provide PRN coverage, assist with activities of daily living and transportation, promote residents’ rights and independence, respond to emergencies.
• On-Call Responsibilities: participate in on-call rotation, provide guidance to staff, respond to urgent residential matters.

Skills

Verbal & written comms

Organizational skills

Prioritize tasks

Confidential records

On-call flexibility

MS Office proficiency

Education

High school diploma or equivalent

Job description

Taney County Partnership in Branson, Missouri, seeks a Residential Services Lead to support the House Manager with administrative, training, and quality assurance duties while delivering direct resident supports. This role requires occasional evenings, overnight, and weekend hours and a valid driver’s license to travel between homes.

You will ensure documentation accuracy, supervise staff, cover shifts, participate in on-call rotations, and help implement person-centered service plans across