Residential Services Account Manager

Charter Vista Landscaping Hilton Head Island; Hilton Head Island (SC); On-site; USD 55,000 - 85,000; Full time

Job summary

Charter Vista Landscaping Hilton Head Island is seeking a Residential Services Account Manager for on-site, full-time work in Hilton Head Island, SC. You will be the primary contact for residential clients, respond to inquiries, visit properties, prepare service proposals, and coordinate with operations and crews to ensure timely, quality work.

You will nurture long-term client relationships, identify upsell opportunities, manage contract renewals, resolve service issues promptly, and

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Respond to client inquiries and requests in a timely manner.

Education

High school diploma or equivalent

Business, horticulture, or related field (plus)

Customer service and relationship management

Account management

Effective communication (verbal & written)

Sales and upselling

On-site property visits

Organizational/time-management skills

CRM or scheduling tools familiarity

Valid driver’s license; local travel

Job description

Company Description

Charter Vista Landscaping Hilton Head Island operates under Carolyn’s Landscaping, Inc., a landscape design, build, and maintenance company founded in 1976. The organization serves residential and commercial clients across the Lowcountry, from Hilton Head Island north to Charleston and south to Savannah and Pooler, extending west past Jasper and Hampton Counties. With decades of experience, the company is known for delivering high-quality landscaping solutions tailored to each property. Team members are part of a service-focused environment that values reliability, craftsmanship, and strong client relationships.

Role Description

The Residential Services Account Manager is a full-time, on-site role based in Hilton Head Island, SC. This position is responsible for managing residential client accounts, serving as the primary point of contact, and ensuring services are delivered in line with client expectations and company standards. Daily activities include responding to client inquiries, conducting site visits, preparing service proposals, coordinating with operations and crews, and monitoring the quality and timeliness of work. The role also involves nurturing long-term relationships, identifying opportunities for additional services, managing contract renewals, and resolving service issues promptly and professionally. The Account Manager collaborates closely with internal teams to maintain high levels of customer satisfaction and support the growth of residential business.

Qualifications

• Strong customer service and customer satisfaction skills, with a focus on building long-term residential client relationships.
• Proven account management experience, including managing multiple client accounts and coordinating service delivery.
• Effective communication skills, both verbal and written, with the ability to clearly explain services and set expectations.
• Sales and upselling skills, with the ability to identify and propose additional services that meet client needs.
• Experience in landscaping, property maintenance, or related industries is highly beneficial.
• Ability to work on-site, conduct regular property visits, and collaborate with field crews and operations staff.
• Strong organizational and time-management skills, with attention to detail and follow-through.
• Proficiency with basic office software (e.g., email, spreadsheets, CRM or scheduling tools) and willingness to learn company systems.
• Valid driver’s license and ability to travel locally to client properties as needed.
• High school diploma or equivalent required; additional education in business, horticulture, or a related field is a plus.