Residential Service Technician

CPI Security; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company-provided vehicle

Fuel card

iPhone

iPad

Paid training

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Free security systems

Educational assistance

Job summary

CPI Security is seeking a Residential Service Technician in Raleigh, NC to troubleshoot and maintain home security systems, delivering prompt, reliable service. You will walk through sites, configure setups, and demonstrate features to customers while upholding safety and professional standards.

The role emphasizes hands-on problem solving, customer satisfaction, and ongoing training. A high school diploma plus technical training is preferred, with opportunities for advancement and a competitive

Qualifications

• High school diploma or equivalent; technical training is a plus.
• Strong sales skills with mechanical aptitude for troubleshooting and repairs.
• Excellent communication, customer service, and a safety-first mindset.
• Professional appearance and demeanor; alarm or telecom experience is a bonus.

Responsibilities

• Service and maintain residential security systems, ensuring timely and accurate troubleshooting.
• Perform home walkthroughs to determine optimal configurations and opportunities for additional protection.
• Communicate professionally with customers, connect systems to central monitoring, and provide demonstrations.
• Manage administrative tasks, prioritize safety, and maintain company tools and equipment efficiently.

Skills

Sales skills

Mechanical aptitude

Communication

Customer service

Safety-minded

Professional appearance

Alarm/telecom experience

Education

High school diploma

Technical training

Job description

We are seeking a Residential Service Technician in Raleigh, NC to join our team! In this role, you will provide top-tier service to our customers by troubleshooting and maintaining their security systems, ensuring all issues are resolved promptly and accurately. This is an excellent opportunity for someone who enjoys hands‑on work, solving problems, and delivering exceptional customer service—all while earning a performance‑based income.

What You’ll Do:

• Service and maintain residential security systems, ensuring timely and accurate troubleshooting
• Perform home walkthroughs to determine optimal configurations and opportunities for additional protection
• Communicate professionally with customers, connect systems to central monitoring, and provide demonstrations
• Manage administrative tasks, prioritize safety, and maintain company tools and equipment efficiently

What We’re Looking For:

• High school diploma or equivalent; technical training is a plus
• Strong sales skills with mechanical aptitude for troubleshooting and repairs
• Excellent communication, customer service, and a safety-first mindset
• Professional appearance and demeanor; alarm or telecom experience is a bonus

What’s In It For You:

• $60,000 to $80,000 average annual earnings (hourly training pay and 100% uncapped commission after training)
• Opportunities for advancement and long-term career mobility
• Every other weekend off plus company-provided equipment (ie. vehicle, fuel card, iphone, ipad) and paid training)
• Medical, dental, vision, 401(k) with match, PTO, and special perks like free security systems and educational assistance