Residential Service Plumber

McCullough Heating and Air Conditioning; Austin (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid training and ongoing professional

Company vehicle and fuel card

Referral program

Job summary

McCullough Austin Plumbing LLC is seeking a Residential Service Plumber in Austin, TX to deliver world-class plumbing service in residential settings. You’ll diagnose, install, and repair systems, document work, and communicate clearly with customers.

We value integrity, reliability, and teamwork, offering ongoing training, a Monday–Friday schedule, and a commission-based incentive up to 20% with a company vehicle.

Qualifications

• Two years of residential plumbing experience or more.
• Tradesman, Journeyman or Master Plumbing License required.
• Strong diagnostic and troubleshooting abilities; excellent communication and customer service.

Responsibilities

• Perform plumbing maintenance, installations, diagnostics and repairs in residential settings.
• Document work performed and communicate effectively with customers and team members.
• Identify opportunities for upgrades and maintenance plans to enhance customer experience.
• Collaborate with HVAC service and sales teams to meet company goals.

Skills

Diagnostic skills

Troubleshooting

Communication

Customer service

Education

Plumbing license (Tradesman/Journeyman/Master)

Tools

ServiceTitan

Diagnostic tools

Mobile devices

Job description

Job Description

Job Title: Residential Service Plumber

Location: Austin, TX

Company: McCullough Austin Plumbing LLC

About Us

McCullough Heating, Air Conditioning & Plumbing is the largest family-owned residential HVAC & Plumbing service provider in Austin, TX with a sterling reputation built over 40 years. We are dedicated to not only providing top-notch service but also educating and engaging our community.
As a Residential Service Plumber, you will be a critical part of our team, ensuring our customers receive world-class service.

Why Join Our Team?

We are a company that values integrity, professionalism, and community. You will be part of a supportive team where your contributions make a real impact. We invest in your growth with ongoing training and career development. Our reputation for five-star service means you’ll be proud to wear our name.

Key Responsibilities

You will perform plumbing maintenance, Installations, diagnostics, and repairs in residential settings. Your role requires a commitment to quality, strong technical skills, and the ability to communicate solutions effectively to our customers.

Service Excellence: Perform plumbing diagnostics, repairs, installations, and maintenance in residential and light commercial settings with accuracy and efficiency. Document work performed and communicate effectively with team members and customers.

Customer Focus: Build lasting relationships with customers by providing professional, friendly, and transparent service and education.

Technical Proficiency: Maintain up-to-date knowledge of plumbing technologies and best practices. Stay informed to ensure compliance with safety protocols, local codes, and company procedures.

Sales and Recommendations: Identify opportunities for upgrades, maintenance plans, and accessories that enhance the customer experience.

Professionalism: Represent the company with a polished appearance, courteous demeanor, and strong work ethic. Respect customer property and leave work areas clean and orderly.

Team Collaboration: Work closely with the HVAC service and sales departments along with management to achieve team goals and exceed customer expectations.

Community Involvement: Participate in community events and initiatives as part of our commitment to giving back to the Austin area.

Qualifications

Experience: Minimum 2 years of residential plumbing experience.

Certification: Tradesman, Journeyman or Master Plumbing License

Skills: Strong diagnostic and troubleshooting abilities, excellent communication, and customer service skills.

Physical Demands: Ability to work in varying environments and lift up to 50 lbs.

Work Ethic: Punctual, reliable, and self-motivated, with a commitment to excellence.

Technology Proficiency: Familiarity with service management software (ServiceTitan preferably), mobile devices, and diagnostic tools.

Compensation & Schedule

• Monday through Friday
• Commission based: Up to 20%, 18% guaranteed and 2% bonus for efficiency & reviews

Benefits

• 401(k) w/ company match
  
• Health insurance ($0 Ded / $0 Copay / $0 Coins)
  
• Dental insurance
• Vision insurance
• Life insurance
• STD / LTD insurance
• Critical illness / Accident insurance
  
• Paid time off
• Employee assistance program
• Paid training and ongoing professional development
• Dispatch from home
• Company vehicle and fuel card
• Referral program