Residential Service Coordinator II - Women's Recovery Program

Project-Home; Philadelphia (Philadelphia County); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

FSA

401(k) match

Paid time off

Wellness programs

Professional development

Hybrid work

Job summary

Project HOME is seeking a Residential Service Coordinator Level 2 to support women on a long-term recovery journey on our Women's Recovery Long-Term Floor. You will help residents achieve wellness, housing stability, and self-determination in a safe, LGBTQ-affirming environment.

Responsibilities include providing orientation, crisis support, coordinating referrals, and maintaining records in the electronic system. On-call rotation and some evenings/weekends are required.

Qualifications

• Good verbal and written communication, organizational and interpersonal skills.
• Strong computer skills and ability to learn computerized case management system.
• Experience working with individuals who have experienced homelessness and/or behavioral health challenges.

Responsibilities

• Provide initial support and orientation to new residents transitioning from homelessness, establishing trust and well-being while understanding their unique needs and barriers to design recovery plans with short and long-term goals.
• Assist residents in crisis by assessing situations and implementing necessary interventions, while coordinating referrals and advocacy for recovery, housing, benefits, employment, education, medical care, and supportive services.
• Collaborate with residents to identify strengths and support systems, plan and facilitate group activities, and enhance self-esteem and life skills through community-building efforts.
• Maintain resident records as required in a timely and thorough manner, including case notes, goal plans, and assessments as required in an electronic system. Assist with housing applications and participate in meetings and training.
• Alternate on-call responsibilities with other staff for emergencies, including by on-call phone or coming to site.

Skills

Verbal and written communication

Organizational skills

Interpersonal skills

Computer skills

Job description

At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a?Residential Service Coordinator Level 2, play a vital role in supporting women on a long-term recovery journey. Working on our Women's Recovery Long-Term Floor, you will help residents achieve their wellness, recovery, and self-sufficiency goals within a safe, supportive, and LGBTQ-affirming environment. Through a person-centered approach, peer support, and meaningful relationship-building, you will empower residents to maintain housing and employment, develop essential life skills, and connect with community resources that promote long-term success.

• Location: ?Sacred Heart Recovery Residence- 1315 W. Hunting Park Ave. Phila, PA 19140
• Compensation:? $23.09/hr

What You Will Do:

• Provide initial support and orientation to new residents transitioning from homelessness, establishing trust and well-being while understanding their unique needs and barriers to design recovery plans with short and long-term goals.
• Assist residents in crisis by assessing situations and implementing necessary interventions, while coordinating referrals and advocacy for recovery, housing, benefits, employment, education, medical care, and supportive services.
• Collaborate with residents to identify strengths and support systems, plan and facilitate group activities, and enhance self-esteem and life skills through community-building efforts.
• Maintain resident records as required in a timely and thorough manner, including case notes, goal plans, and assessments as required in an electronic system. Assist with housing applications and participate in meetings and training.
• Alternate on-call responsibilities with other staff for emergencies, including by on-call phone or coming to site.

Site Specific Duties and Responsibilities AS APPLICABLE

• Perform reception duties, including building rounds and documenting unusual activities in the shift log and Microsoft Teams chat.
• Assist residents with meal preparation at sites with kitchens or meal services.
• Monitor medications and help organize the medication room at sites with medication-monitoring responsibilities.

What You Will Bring

• Certified Peer Specialist (CPS)/Certified Recovery Specialist (CPS), or two years of experience working with the target population.
• Experience working with individuals who have experienced homelessness and/or behavioral health challenges.?
• Availability for evening, weekend, and on-call duties.

Core Skills:

• Good verbal and written communication, organizational and interpersonal skills.
• Strong computer skills and ability to learn computerized case management system. ?

What We Offer?

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.?

Eligible employees enjoy:?

• Competitive compensation?
• Medical, dental, and vision insurance with low employee costs?
• Company-paid life and disability insurance?
• Paid parental leave?
• Flexible Spending Accounts (FSA)?
• 401(k) with employer matching?
• Generous Paid Time Off, including paid sabbatical leave?
• Employee wellness programs?
• Professional development and career growth opportunities?
• Hybrid work flexibility?

Who We Are?

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.?

Our Supportive Housing team provides safe, affordable housing while promoting dignity, independence, and long-term success. We believe every person deserves a place to call home and the support needed to thrive.?

Physical Requirements:

• Sedentary work that primarily involves sitting/standing/some walking.

Project HOME?provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.