RESIDENTIAL SERVICE ASSISTANT

ADP, Inc.; Dothan (AL); On-site; USD 28,000 - 37,000; Full time

Job summary

ADP, Inc. in Dothan, AL is seeking a Residential Service Assistant to support residential programs. This full‑time role requires being on call and/or after‑hours work, with duties spanning financial receipt, certifications, and program reporting.

Responsibilities include staff training support, safety inspections, diet/menu coordination, and ensuring documentation meets agency and Medicaid guidelines. A bachelor’s degree and valid driver’s license are required.

Qualifications

• Bachelor's degree in a related field.
• 1–3 years’ experience or service.
• Meets Alabama Department of Mental Health QDDP qualifications.
• Possession of a valid Driver’s License with a good driving record.

Responsibilities

• Receives and receipts funds from the finance office for distribution to Group Home Manager; verifies monies and receipts.
• Coordinates initial and yearly food stamp certifications and verifies accounts monthly.
• Monitors reporting documents to ensure timelines; reports to Director of Residential Services.
• Attends PCP Team meetings in the absence of the Director of Residential Services.
• Works with the Director of Residential Services to ensure compliance with agency, Department of Mental Health, and Medicaid requirements.
• Conducts random unannounced home visits and residential facility safety inspections.
• Provides in-service training to staff to meet policies and standards.
• Responds to emergencies and other incidents in the absence of the Director of Residential Services.

Skills

Management

Problem solving

Prioritizing

Planning

Interpersonal skills

Oral & written communication

Education

Bachelor's degree in related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RESIDENTIAL SERVICE ASSISTANT

Full Time Admin, Dothan, AL, US

JOB SUMMARY

This position performs specialized duties in support of the agency’s residential programs. This position requires being on call and/or after-hours work.

MAJOR DUTIES

• Receives and receipts funds from the finance office for distribution to the appropriate Group Home Manager; verifies monies and receipts prior to returning to finance office for end-of-month report.
• Coordinates initial and yearly food stamp certifications and verifies individual accounts monthly.
• Ensures that Group Home Managers have completed all required reporting documents within established timelines and reports information to the Director of Residential.
• Attends and participates in Person Center Planning (PCP) Team meetings in the absence of the Director of Residential Services.
• Works with the Director of Residential Services to address ongoing programmatic needs and ensure compliance with agency, Department of Mental Health, and Medicaid requirements.
• Conducts random unannounced home visits and residential facility safety inspections.
• Assists in providing in-service training to staff in order to meet established policies and standards.
• Responds to emergencies and other incidents in the absence of the Director of Residential Services.
• Ensures that menus are properly made available and that special diets are provided.
• Provides administrative support for residential operations; types and proofs materials; scans community for outings or festivities available for residents; ensures that residential reporting requirements are available for Person Centered Planning meetings; establishes and secures required files; maintains inventory of Group Home property.
• Maintains certification in CPR, First Aid, Medication Assistance (MAC), and CPI.
• Performs other duties and responsibilities deemed necessary; not otherwise specified.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of agency policies and of Alabama Department of Mental Health and Medicaid guidelines.
• Knowledge of the nature of intellectual and developmental disabilities.
• Knowledge of residential services management principles.
• Knowledge of available community resources.
• Knowledge of computers and job-related software programs.
• Skill in management and supervision.
• Skill in problem solving.
• Skill in prioritizing and planning.
• Skill in interpersonal relations.
• Skill in oral and written communication.

SUPERVISORY CONTROLS

The Director of Residential Services supervises and assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include agency policies, Alabama Department of Mental Health guidelines, and Medicaid guidelines. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of varied administrative and supervisory duties. Strict regulations combined with the unique needs of individuals served contribute to the complexity of the position.
• The purpose of this position is to provide specialized support for the agency’s residential services. Successful performance contributes to the delivery of effective services to individuals.

CONTACTS

• Contacts are typically with co-workers, other agency personnel, medical professionals, persons served, parents/guardians/caregivers, and members of the general public.
• Contacts are typically to exchange information, motivate persons, negotiate matters, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an employee to perform essential job functions.
• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move over 25 pounds. Specific vision abilities required for this job include close vision, distant vision, color vision, peripheral vision,depth perception, and the ability to adjust focus.
• The work is typically performed in an office and in group homes. Work may require the use of protective devices such as masks, goggles, gloves, etc.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

• Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
• Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years’ experience or service.
• Meets Alabama Department of Mental Health QDDP qualifications.
• Possession of a valid Driver’s License, good driving record.