Residential Alarm Systems Professional

Brinks Home; Philadelphia (Philadelphia County); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with Employer Match

Paid Time Off & Holidays

HSA/FSA

Life & AD&D Insurance

Disability Coverage

Maternity/Parental Leave

Mental & Physical Health Benefits

Employee Resource Groups

Volunteer Hours

Discounted Equipment & Monitoring

Employee Referral Program

Continuing Education

Job summary

Brinks Home in Philadelphia seeks a Lead Alarm Security Professional to lead residential installation projects, design custom systems, and ensure white-glove customer experiences. You will visit customer sites, perform walkthroughs, install and test equipment, and collaborate with the care team to meet all needs.

The role requires 5+ years of residential alarm experience, strong problem-solving, attention to detail, and a clean driving record.

Qualifications

• 5+ years of residential alarm installations experience.
• Excellent problem-solving abilities.
• Detail-oriented with high quality results.
• Relevant certifications and licenses are a plus.
• HS Diploma or GED.
• Good driving record and valid license.
• Excellent customer service skills.
• Working knowledge of how alarm systems operate.
• Comfortable climbing ladders and heights.
• Able to work in crawlspaces, attics, and basements.

Responsibilities

• Visit customer sites for walkthroughs and system design.
• Install and test alarm systems with appropriate enhancements.
• Serve as tech expert in residential custom home installations.
• Troubleshoot technical problems and repair as needed.
• Drill, pull, and run wires in multi-level homes.
• Replace or install components: add-ons, conversions, takeovers, new installs.
• Maintain and record inventory transactions job to job.
• Ensure proper functionality and signal verification to establish service.
• Identify opportunities to improve system usability for customers.
• Maintain safety, workspace, and a clean fleet vehicle.

Skills

Alarm installations

Problem-solving

Customer service

Attention to detail

Driver's license

Working at heights

Safety awareness

Education

HS Diploma or GED

Certifications a plus

Tools

Qolsys 4/5

Honeywell Vista 20/128

DSC 1864/1616

Concord 4

DMP

2GIG

Ademco

Job description

Brinks Home™is a leader in thesmart security industry,protectingoveronemillion people across the U.S., Canada, and Puerto Rico.Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

PositionOverview:

We are currently seeking a determinedLead Alarm Security Professionalwho embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Certified Security Professional role is for tenured industry proven technicians with white glove customer experience success. You will play an integral role in supporting a customized approach to new installations with next level of customer relationships. The role entails visiting customer sites through the workday, completing walkthroughs, designing systems, installations with tech enhancements while partnering with our care team to ensure all customer needs are met. Additionally, you will serve as a tech expert in residential “custom home” installations while ensuring our compliance with all relevant regulations.

KeyResponsibilities:

• Experience with these specific alarm panels: Qolsys 4 and 5, Honeywell (Vista 20 and 128), DSC (1864,1616,) Concord 4, and familiar with others such as DMP, 2GIG and Ademco.

• Ability to troubleshoot technical problems.

• Proficient in drillingfor,dropping,andrunning wires in multi-level homes.

• Replace/Install system components as assigned: add-on’s, conversions, takeovers, new installs, and service.

• Ability to properly maintain and record inventory transactions job to job.

• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.

• Identify opportunities to improve the use and functionality of the customer’s system and provide those recommendations.

• Maintain safety practices to prevent against injury and damage to property.

• Maintain a clean and organized workspace / job site, ensuring customers satisfaction.

• Maintain a clean and organized fleet vehicle.

Requirements:

• 5 plus years of industry experience in residential alarm installations

• Excellent problem-solving abilities.

• Detail-oriented and committed to delivering high-quality results.

• Relevant certifications and licenses are a plus.

• H.S. Diploma or GED

• Good driving record and Valid driver’s license.

• Excellent customer service skills.

• Working knowledge of how an alarm system operates.

• Must be ok with climbing ladders and working at heights.

• Must be ok working in tight spaces such as crawlspaces, attics and basements

Benefits:

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:

• Medical, Dental,Vision, 401(k)withEmployerMatch, Paid Time Off & Paid Holidays,HSA/FSA,Life& AD&DInsurance,Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits,Employee Resource Groups,Volunteer Hours, Discounted Equipment & Monitoring,Employee Referral Program, andContinuing Education

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#equalopportunityemployer #veteranfriendly