Residential Secretary/Receptionist - Weekends

The Centers

Cleveland (OH)

Hybrid

USD 21,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Medical and dental plans

Vision

Education support

401k with company contribution

Mental Health Support

Employee Assistance Program

Calm Subscription

Disability insurance

Job summary

The Centers in Cleveland is seeking a dedicated Secretary/Receptionist to greet visitors, answer phones, and provide administrative support under general supervision. This weekend position runs every Saturday and Sunday from 9 AM to 5 PM; the ideal candidate will have strong MS Word, Excel, and Outlook skills, plus reliable attendance.

You will manage files, schedules, meet and assist guests, and help with clerical tasks while upholding confidentiality and a compassionate, service-oriented

Qualifications

High school diploma or GED required.
Typing at least 40 wpm and strong secretarial skills.
Proven receptionist/customer service experience is essential.
Proficiency in MS Word, Excel and Outlook.

Responsibilities

Answers the telephone, directs calls and takes messages.
Receives clients and visitors and directs them to the appropriate office.
Maintains files, activity logs, and phone lists.
Assists with clerical tasks and meeting minute transcription.
Performs other duties as assigned.

Skills

Typing 40 wpm

Customer service

Multitasking

MS Word

Excel

Outlook

Education

High school diploma or GED

Job description

About The Centers

At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve.

Our H.O.P.E. Campus exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.

Job Summary

Under general supervision, the Secretary/Receptionist greets visitors, answers the telephone, and provides administrative and secretarial support to agency staff.

This opportunity is every Saturday and Sunday from 9 to 5 PM.

Ideal candidate will display strong MS Word, Excl and Outlook skills. Customer service, proven attendance record, and the ability to multitask in a fast-paced environment are essential.

Minimum Qualifications

High school diploma or GED, plus one (1) year of secretarial and/or receptionist experience
A minimum of forty (40) wpm typing; and/or
An equivalent combination of education, training, and experience.

Successful completion of all required pre-hire tests and proof of current TB test upon hire

Essential Functions, Duties And Responsibilities

Answers the telephone, directs calls and takes messages
- Assesses caller’s needs and routes calls appropriately
- Monitors intercom system and responds to staff calls
- Receives staff notifications of illness or absence and informs appropriate supervisor
Receives clients, visitors and guests and notifies the appropriate party
- Directs clients, visitors and/or guests to appropriate office and/or waiting area
- Accepts and records donations, as applicable
Assists with maintaining a visi-files, daily activity logs, phone logs and phone lists
Assists with handling and dispensing prescription medication, as prepared by nursing staff
- Participates in mandatory medication training
Provides secretarial and clerical support, as assigned
- Types correspondence, dictation, work schedules, agendas, statistical reports, and other related work
- Schedules appointments and meetings, as requested
- Assists with preparing agendas and other related materials and provides meeting minute transcriptions
- Assists with maintaining and auditing records according to licensing and other regulatory compliance requirements
- Reviews program invoices and identifies discrepancies, as assigned
- Prepares and assembles monthly/yearly agency reports and others as assigned
- Performs a wide variety of clerical tasks including photocopying, word processing, sorting, and distributing mail
- Compiles information, upon request
Orders office and program supplies as directed
Distributes mail to employees
Assists with maintaining office supply inventory
Maintains databases including client, providers, vendors, and others (ex. EPIC, Salesforce)
Maintains office files
Maintains spare keys, key log, key sign-out sheets and vehicle logs

Additional Duties & Responsibilities

Maintains and/or increases knowledge, skills, and abilities
Attends agency meetings and/or committees as necessary and/or as assigned
Participates in and contributes to agency-related professional in-service trainings
Performs other duties as assigned and/or needed

Knowledge, Skills, Abilities & Personal Characteristics

Knowledge and support of agency mission, goals, policies, and procedures*
Basic knowledge of applicable agency rules, regulations, standards, and policies impacting the Cleveland Christian Home and assigned program*
Knowledge of office technology, equipment, practices, and procedures including filing and organizing systems and telephone answering systems
Knowledge of computer software and applicable applications including word processing and spreadsheet software
Knowledge of correct use of grammar, punctuation, and spelling
Ability to perform a wide range of clerical and secretarial functions in a highly skilled nature
Ability to establish a rapport with clients and their families, work with a wide range of professionals, community officials and professionals and a culturally diverse population
Ability to maintain appropriate and required confidentiality ensuring the integrity of sensitive information (written and/or verbal)
Ability to organize and prioritize work, engage in various tasks and consistently meet deadlines.
Ability to effectively resolve and/or respond to inquires, complaints and/or conflicts

Physical Demands

Ability to sit for long periods of time, physical capacity for frequent bending, stooping, and lifting;
Ability to answer telephones and respond to emails;
Ability to perform job responsibilities in a facility or residence with multiple levels and without elevators or mechanical transportation; and
Operate a computer and keyboard.

Working Conditions

Smoke-free working environment.
Ability to provide services during non-traditional working hours.

About The Centers

The Centers through healing, teaching, and inspiring helps individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.

Our residential facilities purpose at is to provide a safe and supportive environment for children, youth, and families who are facing mental illness, abuse, and neglect. Cleveland Christian Home exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse and neglect.

Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.