Family Resource Specialist

The Centers; Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and dental plans

Health Savings Account

Flexible Spending Account for Health

Vision

Continuing education support

Life Insurance

401k with company contribution

Mental Health Support

Employee Assistance Program

Calm Subscription

Disability insurance

Job summary

The Centers in Cleveland seeks a liaison to connect families with services through the Heights Suburban Collaborative program, building trusted relationships with families, staff and partner agencies while linking people to community resources and supports that address identified needs.

This role requires flexibility to work evenings or weekends, a valid Ohio driver’s license, and the ability to identify suspected abuse for mandated reporting.

Qualifications

• Associate Degree in Human Services required.
• Bachelor’s degree in Human Service preferred.
• Must be available to work flexible hours including evenings and weekends.
• Must have knowledge of growth stages and family dynamics.
• Must have a valid driver’s license in the State of Ohio.
• Must be able to identify suspected child abuse or neglect and report as a mandated reporter.
• No record of child abuse or moral turpitude per background check.

Responsibilities

• Link families and individuals to The Centers Integrated service model and community resources; provide linkages or referrals as needed.
• Provide front desk and reception duties to support the Heights Suburban Collaborative program.
• Support Foster Care Cluster as mandated in the contract deliverable.
• Maintain and organize all supplies and program-related purchases.
• Coordinate all aspects of the Family and Children First Council Referral and Application process.
• Maintain coordination for Monthly Collaborative meetings as mandated through the contract deliverable.
• Build cooperative relationships with local agencies, businesses, and community organizations.
• Maintain current Community Partnership agreements.
• Identify and reach out to Foster or Adoptive Parents to aid in licensure completion.

Skills

Front desk operations

Referral coordination

Community resources

Mandated reporter

Education

Associate Degree in Human Services

Bachelor's degree in Human Service

Job description

At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve.

Job Summary

Serves as a liaison between families, The Center’s staff personnel, The Division of Children and Family Services (DCFS) and other agencies charged with support to fragile families. Develops a positive relationship with individuals seeking services within Heights Suburban Collaborative program and provides high quality, responsive connection to resources and programs that address identified family need. Knowledge of community resources to aid in the ability the help families navigate large service system, to promote family stability and reduce the risk of child maltreatment.

Job Qualifications

• Associate Degree in Human Services related filed required.
• Bachelor’s degree in Human Service related field preferred.
• Must be available to work flexible hours, which includes evenings and weekends.
• Must have working knowledge of the stages of individual growth and development and family dynamics.
• Must have a valid driver’s license in the State of Ohio.
• Must be able to identify suspected child abuse or neglect and report as a mandated reporter.
• No record of child abuse or moral turpitude as determined by background check based on fingerprints.

Job Duties & Responsibilities

• Links Families and interested individuals to The Centers Integrated service model and community resources; provide linkages or make referrals according to need.
• Provide front desk and reception duties to support all aspects of the Heights Suburban Collaborative program.
• Provide staff support to the Foster Care Cluster as mandated in the contract deliverable.
• Maintains and organizes all supplies and program related purchases.
• Responsible for coordinating all aspects of the Family and Children First Council Referral and Application process.
• Administratively responsible to maintain, organize and provide direct service support to the Monthly Collaborative meeting as mandated through the contract deliverable.
• Establish cooperative relationships with local agencies, businesses, and community organizations.
• Maintain current Community Partnership agreements.
• Identify and reach out to and support perspective Foster or Adoptive Parents to aid in licensure completion

Other Job Duties

• Performs other duties as assigned.

About The Centers

The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.

Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.

• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision
• Support for continuing education and credential renewal
• Life Insurance
• Retirement Savings (401k) with a company contribution
• Mental Health Support
• Employee Assistance Program
• Calm Subscription
• Short and Longterm Disability

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.