Residential Sales Manager

ADT; Nashville (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

ADT is seeking a Residential Sales Manager to lead sales across a defined territory. You will train and coach the sales team, implement residential programs, and partner with installation teams to maximize customer satisfaction and profitability.

The role emphasizes leadership, accountability, and entrepreneurial drive in a fast-paced environment. Travel to perform duties may be required, and compensation includes commissions where applicable.

Qualifications

• The ad describes leadership and sales management expectations for a Residential Sales Manager.

Responsibilities

• Manage the sales teams within a defined territory/region(s).
• Be proficient in the awareness of connected home type product and services. Ability to grasp and explain Residential Integrated Products & Services.
• Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
• Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
• Mentor, develop, motivate and coach Sales Representatives. Develop team for success by regularly communicating results and job expectations.
• Provide performance feedback and recommendations to improve effectiveness. Conduct annual performance reviews/appraisals.
• Participate in recruiting activities to select and hire new Sales Representatives, as required.
• Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
• Regularly participate in ride-alongs and monitor progress of new and existing representatives.
• Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
• Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
• Interacts with all levels - from executives to installers - while engaged in problem solving and situations that require conflict resolution.
• Model and champion ADT values. Create a safe environment for the discussion and resolution of values-related issues and concerns.
• This role may require you to drive to perform job responsibilities.

Job description

Company Overview

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Company Overview

3022145 ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT Check out more about life at ADT here.

Position Summary

ADT is currently seeking a bright and assertive Residential Sales Manager in your area. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure.

An ADT Residential Sales Manager is the leader of residential sales functions within a market/district. The Sales Manager builds effective programs to train sales team on in-home sales techniques.

Duties and Responsibilities

• Manage the sales teams within a defined territory/region(s). Focus on selling diverse products to higher end consumers while maximizing recurring revenue contribution and profitable installation dollars.
• Be proficient in the awareness of connected home type product and services. Ability to grasp and explain Residential Integrated Products & Services.
• Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
• Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
• Mentor, develop, motivate and coach Sales Representatives. Develop team for success by regularly communicating results and job expectations. Develop performance metrics for sales teams and monitor results.
• Provide performance feedback and recommendations to improve effectiveness. Conduct annual performance reviews/appraisals.
• Participate in recruiting activities to select and hire new Sales Representatives, as required.
• Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
• Regularly participate in ride-alongs and monitor progress of new and existing representatives.
• Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
• Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
• Interacts with all levels - from executives to installers - while engaged in problem solving and situations that require conflict resolution.
• Model and champion ADT values. Create a safe environment for the discussion and resolution of values-related issues and concerns.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role may require you to drive to perform job responsibilities.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.