Residential Sales Consultant I

2240 Service Experts Heating & AC LLC; Cincinnati (OH); On-site; USD 42,000 - 70,000; Full time

Job summary

Service Experts Heating & Air Conditioning in Sharonville, OH is seeking a Residential Sales Consultant (RSC) to present tailored comfort options for high-efficiency HVAC and water heaters to new and existing customers. You will drive growth by handling internal leads and your own pipeline, while collaborating with our technical team on site visits to ensure solutions meet home requirements.

The role emphasizes building lasting relationships, educating customers, and staying current with

Qualifications

• 2+ years of proven sales experience, preferably in direct-to-consumer retail or home services.
• Ability to educate customers and present technical concepts clearly.
• Strong negotiation and closing skills with a customer-first approach.
• Excellent interpersonal and communication abilities across diverse clients.

Responsibilities

• Consultative selling of tailored HVAC and water heater options.
• Build lasting relationships with new and existing customers.
• Drive growth via internal leads and personal prospect pipeline.
• Collaborate onsite with the technical team during visits.
• Stay informed on energy-efficient technology and service trends.

Skills

Business development

Negotiation

Closing sales

Communication

Interpersonal skills

Customer-focused selling

Education

High school diploma or GED

Bachelor’s degree or sales certifications preferred

Job description

Residential Sales Consultant (RSC)

Location: 11935 Tramway Dr STE C, Sharonville, OH 45241

Key Responsibilities

• Consultative Selling: Present tailored comfort options for high‑efficiency HVAC and water heater systems to new and established customers.
• Customer Experience Champion: Build lasting relationships through a customer‑focused approach, ensuring satisfaction, trust, and retention.
• Sales Generation: Drive growth by working both incoming internal leads and your own prospect pipeline to close sales.
• Onsite Collaboration: Partner with our technical team members during site visits to ensure solutions are perfectly tailored to the home’s requirements, fostering a 100% satisfaction experience.
• Industry Expertise: Remain a market expert, staying updated on the latest trends, energy‑efficient technology, and innovative service methods.

Desired Skills and Qualifications

• Education: High school degree or GED required. A Bachelor’s degree or related professional sales certifications preferred.
• Experience: 2+ years of proven sales experience, with a preference for direct‑to‑consumer (B2C) selling.
• Skills: Strong business development abilities, excellent negotiation skills, and a talent for closing sales.
• Communication: Demonstrated ability to educate customers and present technical concepts clearly.
• Excellent interpersonal skills with a demonstrated ability to understand customer concerns and translate that into business solutions the business can offer.
• Commitment: A dedication to providing high‑quality, customer‑focused service.

Requirements

• Valid driver’s license with an acceptable driving record.
• Physical Demands: Ability to navigate residential environments, including climbing ladders and maneuvering in attics, basements, and crawl spaces to accurately assess customer needs.
• Flexibility: Available to work flexible hours to meet customer demand and on‑call shifts as needed. Ability to consistently demonstrate a positive attendance record.

Equal Employment Opportunity Statement

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

To request an accommodation, please email [e-mail].