Residential Sales and Save Specialist - West

WM; Tupelo (MS); Remote; USD 55,875,000 - 58,741,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

WM is seeking an Inside Sales professional willing to work remotely while living within 50 miles of the Phoenix business unit. The role focuses on responding to customer sales and cancellation requests, teaching contract details, and securing updated agreements to maximize revenue.

The candidate will use consultative selling to grow WM revenue, reduce churn, and maintain high customer satisfaction across the territory, collaborating with Market Area Sales Managers as needed.

Qualifications

• High school diploma or GED and one year of relevant work experience.
• One year of consumer-based industry sales experience.
• Nine months of proven success in a customer interaction role.

Responsibilities

• Sells and Saves by handling all customer sales and cancellation requests, educating customers on contract details, and obtaining commitments.
• Resolves escalations for customer service within the defined territory.
• Generates revenue growth using a consultative selling approach for WM customers.
• Maintains high customer satisfaction and meets sales/retention goals.
• Reduces lost accounts by diffusing cancellation requests.
• Increases revenue by executing sales/retention plans and minimizing price rollbacks.
• Matches WM services to customer needs and communicates pricing strategies.
• Uses WM sales productivity tools to support prospecting, proposals and pricing.

Skills

Relationship building

Communication

Negotiation

Strategic thinking

Software proficiency

Time management

Education

High school diploma or GED

Tools

Prospect database

Proposal program

Pricing tools

Genesys

Green Pages

Job description

This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit. Internal employees from Tupelo, MS, Coraopolis, PA or Lombard, IL are eligible to apply.

I. Job Summary

Responds same day to controllable and uncontrollable customer sales and cancellation requests assigned to the Inside Sales Channel. Through the development and implementation of sound sales and retention strategies and the use of effective selling and negotiation skills maximizes revenues and minimizes the impact of cancellation request and rate rollbacks. Secures updated contract agreements from customers.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Sells and Saves, secures, and converts' by handling all customer sales and cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments using sound telephone-based negotiation practices.

• Resolves escalations for customer service within the defined territory.

• Generates revenue growth by utilizing a consultative selling approach in the acquisition and retention of current WM customers.

• Establishes and maintains a high level of customer satisfaction. This includes meeting customer sales and retention goals. Communicates to and works with the Market Area Sales Manager to support and resolve unique customer issues.

• Reduces lost accounts by diffusing cancellation requests

• Increases revenue and profitability by executing sound plans on sales and retention calls to improve the customers' service and/or profitability while minimizing price rollbacks.

• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.

• Effectively uses WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, Green Pages etc.).

• Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.

• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.

• Updates and secures customer service agreements.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

A. Education and Experience

• Education: High school diploma or GED (accredited) and one year of relevant work experience.

• Experience: One (1) year of consumer-based industry sales (in addition to education requirement).

• Internal requirements include nine (9) months of proven success in a position involving customer interaction.

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

General Competencies Include:

• Build Relationships

• Communicate With Impact

• Demonstrate Professionalism

• Make Sound Decisions

• Think Strategically

• Proficient with Computer and Software Applications

• Produce Results

• Know the Business

• Influence and Negotiate

• Manage Work/Time

• Use Ethical Practices

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Normal setting for this job is: Remote / work from home, customer industrial facilities, corporate offices, airports, hotels.

Attire for this job is: business, business casual

The expected base range for this position across the U.S. is $19.50 - $20.50. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran