Residential Sales and Save Specialist

Waste Management; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

Waste Management is seeking an Inside Sales Associate to respond to customer sales and cancellation requests effectively. This remote role aims to maximize revenue through effective negotiation and sales strategies while ensuring high customer satisfaction. Candidates must have a high school diploma and relevant sales experience.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Stock Purchase Plan

401K Company Match

Paid Vacation

Paid Holidays

Personal Days

Qualifications

• One year of consumer-based industry sales experience required.
• Must live and work in the US.
• Internal requirement: nine months of proven success in a customer interaction position.

Responsibilities

• Handles customer sales and cancellation requests.
• Generates revenue growth through consultative selling.
• Establishes and maintains high levels of customer satisfaction.

Skills

Build Relationships

Communicate With Impact

Demonstrate Professionalism

Influence and Negotiate

Education

High school diploma or GED

Job description

This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit. Internal employees from Tupelo, MS, or Lombard, IL are eligible to apply.

I. Job Summary
Responds same day to controllable and uncontrollable customer sales and cancellation requests assigned to the Inside Sales Channel. Through the development and implementation of sound sales and retention strategies and the use of effective selling and negotiation skills maximizes revenues and minimizes the impact of cancellation request and rate rollbacks. Secures updated contract agreements from customers.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Sells and Saves, secures, and converts' by handling all customer sales and cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments using sound telephone-based negotiation practices.
• Resolves escalations for customer service within the defined territory.
• Generates revenue growth by utilizing a consultative selling approach in the acquisition and retention of current WM customers.
• Establishes and maintains a high level of customer satisfaction. This includes meeting customer sales and retention goals. Communicates to and works with the Market Area Sales Manager to support and resolve unique customer issues.
• Reduces lost accounts by diffusing cancellation requests
• Increases revenue and profitability by executing sound plans on sales and retention calls to improve the customers' service and/or profitability while minimizing price rollbacks.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Effectively uses WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, Green Pages etc.).
• Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.

III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

A. Education and Experience

• Education: High school diploma or GED (accredited) and one year of relevant work experience.
• Experience: One (1) year of consumer-based industry sales (in addition to education requirement).
• Internal requirements include nine (9) months of proven success in a position involving customer interaction.

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required
General Competencies Include:

• Build Relationships
• Communicate With Impact
• Demonstrate Professionalism
• Make Sound Decisions
• Think Strategically
• Proficient with Computer and Software Applications
• Produce Results
• Know the Business
• Influence and Negotiate
• Manage Work/Time
• Use Ethical Practices

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Normal setting for this job is: office setting and/or landfill/outside.

Attire for this job is: business, business casual

The expected base range for this position across the U.S. is $19.50 - $20.50. This range represents a good faith estimate for this position.The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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