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Chat Sales Specialist

National Debt Relief, LLC

Phoenix (AZ)

Remote

USD 31,000 - 100,000

Full time

3 days ago

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Job summary

Join a fast-growing team as a Chat Sales Specialist, where you will be the first point of contact for clients seeking support. This role involves engaging prospective clients via chat, qualifying leads, and scheduling appointments, while ensuring a consistent brand experience. Ideal candidates should have sales experience and excellent communication skills.

Benefits

Medical, Dental, and Vision Benefits

401(k) with Company Match

Paid Holidays, Sick Days, and Vacation

12 weeks Paid Parental Leave

Access to earned wages at any time prior to payday

Qualifications

Minimum one year of work experience in sales or lead generation roles.
Strong typing speed and accuracy with multiple chat conversations.
Previous remote work experience preferred.

Responsibilities

Engage with leads via online chat and qualify prospects.
Schedule appointments for qualified leads and document interactions.
Manage multiple chat conversations while maintaining professionalism.

Skills

Communication

Sales

Detail Orientation

Multi-tasking

Education

College Degree (preferred)

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Overview

Due to our tremendous growth, we are looking for commission-driven Chat Sales Specialists to join our team! The Chat Sales Specialist serves as the first point of contact for prospective clients seeking support through digital channels. This role is responsible for engaging with leads via online chat, utilizing templated responses and structured scripts to deliver a consistent and professional brand experience. The Chat Sales Specialist qualifies prospects using pre-defined criteria, schedules appointments for eligible clients, and ensures all interactions are accurately documented. Success in this position requires the ability to manage multiple conversations at once, maintain attention to detail, and collaborate effectively with internal sales teams to ensure a seamless client journey. When needed, the Chat Sales Specialist may also guide clients through the enrollment process, providing a smooth transition into the program.

There is no cold calling involved as National Debt Relief provides its Chat Sales Specialists with an opportunity to succeed through optimized marketing channels that are geared towards high conversion and ample sales enrollments. This is a remote position with an expected start date of 6/27/2025. Scheduling decisions are based on business need and will be confirmed prior to hiring.

We are seeking individuals who are available for the following 8 hour shift scheduling options:

Monday through Friday with shift schedules in Pacific Time: 6 a.m. – 3 p.m., 7 a.m. – 4 p.m.

Responsibilities

Accept and respond promptly to incoming chat inquiries initiated by prospective clients
Use templated responses and structured scripts to guide conversations and ensure brand consistency
Qualify each prospect using pre-defined criteria and determine the appropriate next step
Schedule appointments for qualified leads while maintaining accurate notes in the chat system
Manage multiple chat conversations simultaneously while maintaining professionalism and accuracy
Collaborate with internal sales teams to ensure smooth handoffs and follow-through
Walk clients through enrollment when necessary
Complete IAPDA certification within the first year (company sponsored)
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Sales department policies and procedures and any applicable changes to either

Qualifications

Minimum of one year of work experience in an Account Executive, inside sales, or lead generation roles
Experience in sales and account management, consistently meeting or exceeding sales revenue quotas
Strong business acumen and professionalism
Excellent communication skills both verbal and written
College Degree preferred from any accredited university or college but not required
Previous remote work experience highly preferred
Previous chat experience preferred
Strong typing speed and accuracy with the ability to manage multiple conversations in real time
Comfort working with templated messaging, workflows, and qualification guidelines
High attention to detail and a client-first mindset
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Soft Skills Qualifications Include the Ability to:

Attain and maintain high sales quotas on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to prospective customers
Recall details of calls with prospective customer and to record those details accurately
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback

National Debt Relief Role Qualifications:

Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. Base rate for position starts at $31,200 annually. Role is eligible for uncapped commissions and bonuses which bring total average compensation your first year to $75,000 annually. The top 20% of the team can make up to $100K.

About National Debt Relief

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Benefits

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday

National Debt Relief is a certified Great Place to Work!

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

For information about our Employee Privacy Policy, please see here

For information about our Applicant Terms, please see here

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development

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