Residential Quality Control Technician

King Heating Cooling and Plumbing; Illinois; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Comprehensive medical insurance

Paid holidays and vacation

Paid training opportunities

Take-home company vehicle

Provided company phone and iPad

In-house NATE certification

Stable year-round work

Promote-from-within culture

Job summary

King Heating Cooling and Plumbing is seeking an experienced Senior Residential Quality Control Technician. This role requires mastery of residential HVAC systems and ensures that every installation meets the highest standards.

You'll diagnose complex issues and mentor technicians while promoting a culture of safety and quality. Join a rapidly growing family business known for exceptional customer service and quality workmanship.

Qualifications

• 7+ years of residential HVAC service experience.
• Expert knowledge of furnaces, air conditioners, heat pumps, and boiler systems.
• Strong understanding of electrical troubleshooting, controls, and refrigeration.
• Ability to read wiring diagrams and schematics.
• Proven ability to diagnose difficult system performance issues.

Responsibilities

• Perform quality control inspections on residential HVAC installations.
• Diagnose and resolve complex HVAC and boiler issues.
• Educate customers on system operation and maintenance.
• Provide coaching and support to service technicians.
• Maintain accurate inspection reports and documentation.

Skills

Residential HVAC service experience

Boiler systems diagnostics

Electrical troubleshooting

Communication skills

Leadership skills

Education

EPA Certification

NATE Certification (preferred)

Job description

Job Description

At King Heating Cooling and Plumbing, we're known for delivering exceptional customer service and quality workmanship. Since 1968, homeowners throughout Chicago and Northwest Indiana have trusted us to keep their homes comfortable year-round. As one of the area's most trusted and highly reviewed HVAC companies, we take pride in doing the job right the first time.

Due to continued growth, we are looking for an experienced Residential Quality Control Technician to join our team. This is a senior-level position designed for someone who has mastered residential HVAC systems—including boilers—and enjoys ensuring every installation and service call meets the highest standards. You'll serve as the technical expert for our field team, perform quality inspections, diagnose complex issues, and help develop technicians through coaching and mentorship.

If you're passionate about excellence, take pride in your craftsmanship, and enjoy helping others improve, we'd love to meet you.

Why Work for King Heating Cooling and Plumbing?

• Company-matched 401(k)
• Comprehensive medical, dental, vision, and life insurance for you and your family
• Paid holidays and vacation
• Ongoing paid training and professional development
• Fully stocked take-home company vehicle
• Company phone and iPad provided
• In-house NATE certification opportunities
• Year-round, stable work
• World-class team environment
• Clear career advancement opportunities
• Promote-from-within culture

Responsibilities

• Perform quality control inspections on residential HVAC installations, service repairs, and maintenance work.
• Inspect furnaces, air conditioners, heat pumps, boilers, mini-split systems, indoor air quality equipment, humidifiers, and water heaters for proper operation and workmanship.
• Diagnose and resolve complex HVAC and boiler issues that require advanced technical expertise.
• Verify all work meets manufacturer specifications, company standards, local building codes, and safety regulations.
• Conduct startup, commissioning, and performance testing on newly installed systems.
• Identify installation deficiencies and recommend corrective actions.
• Provide coaching, training, and technical support to service technicians and installers.
• Assist technicians in the field with difficult diagnostic and repair situations.
• Review completed work orders, photos, and documentation for accuracy and completeness.
• Ensure proper refrigerant charging, airflow, combustion analysis, static pressure, electrical performance, and overall system efficiency.
• Educate customers on system operation, maintenance, and recommended improvements when necessary.
• Maintain accurate inspection reports and quality assurance documentation.
• Promote a culture of safety, accountability, and continuous improvement.
• Stay current on new HVAC technologies, controls, equipment, and industry best practices.

Qualifications

• 7+ years of residential HVAC service experience.
• Extensive experience servicing and diagnosing boiler systems (gas, hydronic, and steam preferred).
• Expert knowledge of furnaces, air conditioners, heat pumps, mini-splits, zoning systems, and indoor air quality products.
• Strong understanding of electrical troubleshooting, controls, combustion, airflow, refrigeration, and hydronic systems.
• Proven ability to diagnose difficult system performance issues.
• Ability to read wiring diagrams, schematics, installation manuals, and blueprints.
• Strong communication and leadership skills with the ability to mentor technicians.
• Exceptional attention to detail and commitment to quality workmanship.
• EPA Certification required.
• NATE Certification preferred.
• Valid driver's license with a clean driving record.
• Must successfully pass a background check and drug screening.
• Ability to lift up to 75 pounds, climb ladders, work in attics and crawl spaces, and perform physically demanding work.
• Willingness to participate in an on-call rotation if needed.

Company Description

50 Year old Family business is rapidly growing and we need great people!
Come join the team that achieved the Better Business Bureau Torch award for Marketplace ethics!