Residential Program Supervisor

ICES: Data, Discovery, Better Health; Bradenville (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

BrightPath Human Services is seeking an experienced Residential Program Supervisor to oversee a one-person specialized residential program. This role provides hands-on support and guides direct support professionals to maintain a safe, therapeutic environment.

The Successful candidate will ensure alignment with Individual Support Plans, Behavioral Support Plans, and medical protocols while coordinating staff, documentation, appointments, and community activities in a compliant manner.

Qualifications

• High school diploma or equivalent.
• Five+ years of direct care experience, preferably with intellectual disabilities or complex needs.
• NADSP Frontline Supervisor certification or ability to obtain within three months of employment.
• Demonstrated leadership, accountability, professionalism, and sound judgment.

Responsibilities

• Oversee daily operations of a one-person specialized residential program.
• Provide direct care and hands-on support as needed.
• Promote safety, independence, dignity and community participation.
• Ensure staff follow individual support plans and medical protocols.
• Supervise, coach, train, and support direct support professionals.
• Develop and maintain a stable, well-trained staff team.
• Coordinate scheduling and ensure adequate coverage.
• Monitor the completion of required documentation.
• Coordinate appointments, transportation, and community activities.
• Communicate concerns if behavioral or medical needs change.
• Respond to emergencies per crisis procedures.
• Collaborate with clinical, operational, medical and administrative departments.
• Maintain compliance with regulations and policies.
• Participate in meetings, on-call duties, and supervision.

Skills

Leadership

Communication

Documentation

Problem-solving

Team collaboration

Crisis intervention

Education

High school diploma or equivalent

Associates or Bachelors degree (preferred)

Job description

BrightPath Human Services is seeking an experienced and compassionate Residential Program Supervisor to oversee a one-person specialized residential program. This position is ideal for a strong leader with extensive direct care experience who can provide consistent, person-centered support while guiding staff in maintaining a safe, stable, and therapeutic environment.

The Residential Program Supervisor will provide hands‑on support, supervise direct support professionals, coordinate daily program operations, and ensure services are delivered in accordance with the individual’s support plans, organizational policies, and applicable regulations.

Key Responsibilities

• Oversee the daily operations of a one-person specialized residential program.
• Provide direct care and hands‑on support as needed.
• Promote the individuals safety, independence, dignity, and community participation.
• Ensure staff consistently follow the Individual Support Plan, Behavioral Support Plan, medical protocols, and other required plans.
• Supervise, coach, train, and support direct support professionals.
• Develop and maintain a stable, dependable, and well‑trained staff team.
• Assist with staff scheduling and ensure appropriate coverage.
• Monitor the quality and timely completion of required documentation.
• Coordinate appointments, activities, transportation, and community outings.
• Recognize changes in the individuals behavioral, emotional, or medical needs and communicate concerns promptly.
• Respond appropriately to behavioral or medical emergencies and follow established crisis intervention procedures.
• Collaborate with clinical, operational, medical, and administrative departments.
• Maintain compliance with Pennsylvania Chapter 6400 regulations and all BrightPath Human Services policies and procedures.
• Participate in meetings, training, on‑call responsibilities, and other supervisory duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• At least five years of direct care experience, preferably supporting individuals with intellectual disabilities, autism, behavioral challenges, or complex support needs.
• NADSP Frontline Supervisor certification or the ability to obtain the certification within three months of employment.
• Demonstrated leadership qualities, including accountability, professionalism, sound judgment, dependability, and effective decision‑making.
• Ability to lead by example and provide calm, consistent direction during challenging situations.
• Strong communication, organizational, documentation, and problem‑solving skills.
• Ability to work collaboratively with staff, leadership, families, and members of the individual’s support team.
• Valid driver’s license and ability to meet organizational driving requirements.
• Ability to successfully complete all required background checks and employment screenings.

Preferred Qualifications

• Associate or bachelor’s degree in psychology, human services, social work, behavioral health, or a related field.
• Previous supervisory or team leadership experience in a residential or human services setting.
• Experience supporting individuals with significant behavioral or specialized support needs.
• Knowledge of Pennsylvania Chapter 6400 regulations, person-centered practices, and trauma‑informed care.

Ideal Candidate

The successful candidate will be a confident, compassionate, and hands‑on leader who understands that consistency is essential in a one‑person specialized program. This individual must be able to build trust, maintain professional boundaries, hold staff accountable, and create a structured environment that supports positive outcomes for the person served.

BrightPath Human Services is an EEOC.