Residential Program Specialist III - Lead Staff

Exceptional Dental; Salem (OR); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Work Unlimited seeks a dedicated Residential Program Specialist III (Lead Staff) to supervise and mentor a residential team, ensuring high-quality care for residents 24/7. You will support operations, on-call coverage, and staff development across multiple homes in collaboration with the Program Manager.

The role emphasizes leadership, crisis management, and collaboration to promote independence, social engagement, and community integration for residents while upholding safety standards and

Qualifications

• High School Diploma or GED required.
• At least 3 months of direct support or supervisory experience.
• Must be able to pass DHS background check.
• Must be a licensed driver with age and driving history requirements.

Responsibilities

• Demonstrate calm, non-reactive demeanor in crisis situations.
• Model independent decision making and workplace conduct.
• Mentor and train new employees in collaboration with management.
• Plan weekly menu and grocery lists; monitor supplies.
• Manage medication stores and PRN stock with pharmacy coordination.
• Review financial logs, budgeting, banking, and cash ledgers as assigned.
• Schedule medical, dental, mental health, and specialist visits; prepare consult forms.
• Respond to on-call calls within 15 minutes and ensure coverage when needed.

Skills

Basic computer literacy

Typing proficiency

Education

High School Diploma or GED

Job description

At Work Unlimited, we're in search of more than just an employee—we're seeking a dedicated and empathetic leader who is ready to make a profound difference in the lives of those we serve!

In this pivotal role, you will serve as more than just a direct support professional; you'll be a mentor, advocate, and ally for our residents. Your compassion and dynamism will shape the daily experiences of those you serve, fostering an environment where everyone feels valued and supported. Beyond meeting basic needs, we are committed to nurturing the personal growth and development of our residents. You will play a central role in creating opportunities for skill-building, social engagement, and community integration. Through your guidance and encouragement, the people you serve will gain confidence, independence, and a sense of belonging.

As a leader of our residential team, you will set the tone for excellence in care. Your ability to inspire and motivate others will be instrumental in fostering a cohesive and collaborative work environment. By offering guidance, mentorship, and constructive feedback, you will empower our employees to deliver the highest standard of service.

If you're ready to embark on a rewarding journey of impact and fulfillment, we invite you to join our team at Work Unlimited!

GENERAL DESCRIPTION

In collaboration with the Program Manager, the Residential Program Specialist III (Lead Staff) is responsible for the operational and on-call support of 24-hour residential homes. The RPS III is scheduled for 30-32 hours direct care per week, 8-10 hours per week in the office, and 36 hours on-call. In addition to providing essential support to the people we support and the operation, the RPS III position is designed to be a mentorship for employees interested in promotion. Premium Pay hours on the weekends paid at
up to $30/hr!

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• High School Diploma or General Education Degree (GED);
• At least 3 months of direct support or supervisory experience
• Basic computer literacy
• Ability to operate a computer keyboard, i.e. type without looking at the keyboard

Certificates, Licenses, Registrations

• Must be able to pass DHS background check
• Must be a licensed driver, and eligible per insurance driver standards (Over 21 years of age, 5 years driving experience, and no more than 3 infractions in the last 3 years)

ESSENTIAL DUTIES and RESPONSIBILITIES

This job description is not intended to be all-inclusive.

Leadership:

• Demonstrate and model a calm, non-reactive demeanor in crisis situations
• Demonstrate and model the process of independent decision making
• Model expected workplace conduct and job task proficiency
• Demonstrate, model, and participate in providing independence and integration for the people we support
• Train and mentor new employees in conjunction with management and Associate Director of Training

Household Operation:

• Plan weekly menu and grocery list, checking supplies on hand prior to submission.
• Maintain contemporary knowledge of medication stores; reorder medications and/or treatments from pharmacy and/or arrange purchase of PRN stock.
• Review all financial log documentation/receipts weekly. If assigned, manage the entire- process, including budgeting, banking, banking, receipt and bank reconciliation, and cash ledger(s).
• Prepare consult visit forms on Therap; schedule routine medical, dental, eye, mental health, and specialist visits.

Quality Assurance:

• Evaluate all appointment/consultation reports. Update or facilitate update to include all necessary documentation and follow up.
• Send a monthly total of away-from-home days to the Director of Residential Programs.
• Post staff meeting minutes after the conclusion of each meeting.
• Conduct monthly safety walk through reviews; submit online. Follow up with maintenance requests when indicated. Report urgent concerns directly to management and/or the Director of Residential Programs.

On-Call:

• Respond to calls within 15 minutes and remain within 30 minutes of worksite while on-call
• Arrange coverage, or cover open shifts during assigned hours; must be available to work for the duration of assigned hours
• Submit a list of schedule changes to management at the conclusion of on-call rotation

SUPERVISORY RESPONSIBILITIES

• None. This RPS III is responsible for leadership, training, and role modeling.

PHYSICAL DEMANDS

• Ability to maintain OIS certification
• Ability to maintain First Aid/CPR
• Occasionally lift up to 50 pounds
• Manual dexterity for operating office equipment
• Ability to apply, and maintain physical restraints for extended periods of time

WORK ENVIRONMENT

• Primarily indoor work environment, can be quite loud, with frequent interruptions
• Shift coverage and/or behavioral support required on evenings, weekend, and overnight. Mandatory overtime assignments may be required, at any Work Unlimited home, if directed.
• Occasional or frequent exposure to verbal and physical attacks
• Occasional to frequent exposure to outdoor weather conditions, dependent upon season and activity preferences of people served
• Occasional or frequent exposure to bodily fluids

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• And more!