Residential Program Operations Lead

Socket.dev; Baltimore (MD); On-site; USD 52,000 - 72,000; Full time

Job summary

Hygea Healthcare in Bel Air offers a Program Coordinator role overseeing a 16-bed male residential program with a focus on safe, recovery-oriented services and strong staff leadership. The position includes ensuring compliance with Joint Commission and COMAR, supervising staff, and coordinating coverage and incidents.

The role requires a Bachelor's degree in a related field and experience in behavioral health, with on-call and occasional weekend duties to support operations and quality

Qualifications

• Bachelor's degree preferred in behavioral health, healthcare administration, social work, or related field.

Responsibilities

• Oversee daily operations for the 16-bed male residential program at the 3.1 level of care.
• Maintain a safe, clean, structured, and recovery-focused environment.
• Provide daily leadership, direction, and support to program staff.
• Coordinate staffing coverage and step in when operational support is needed.
• Review staff schedules and timecards for accuracy.
• Conduct regular property rounds and promptly address safety or operational concerns.
• Support crisis intervention, resident needs, and continuity of care.
• Promote resident engagement and meaningful recovery-focused programming.
• Complete and track incident reports accurately and on time.
• Conduct routine chart and documentation audits for compliance.
• Maintain readiness for Joint Commission, COMAR, and other regulatory reviews.
• Train and coach staff on documentation, policies, and compliance expectations.
• Support staff accountability, morale, teamwork, and professional performance.
• Participate in leadership meetings, on-call rotation, and occasional weekend coverage.
• Assist with cross-site support, quality improvement, and special projects as assigned.
• Maintain confidentiality and comply with HIPAA requirements.

Skills

Leadership

Organization

Communication

Problem-solving

Education

Bachelor's degree in behavioral health/healthcare administration/social work

Job description

Hygea Healthcare in Bel Air offers a Program Coordinator role overseeing a 16-bed male residential program with a focus on safe, recovery-oriented services and strong staff leadership. The position includes ensuring compliance with Joint Commission and COMAR, supervising staff, and coordinating coverage and incidents.

The role requires a Bachelor's degree in a related field and experience in behavioral health, with on-call and occasional weekend duties to support operations and quality