Residential Program Manager (RPM)

Success Rehabilitation, Inc.; Quakertown (Bucks County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Retirement Plan

Generous PTO & Holidays

Paid Orientation & Leadership Training

Company-Paid Life & Disability

Job summary

Success Rehabilitation, Inc. is seeking a Residential Program Manager for the 3:00 PM – 11:00 PM shift in Quakertown, PA. The RPM will lead the evening team, ensure clinical standards, and coordinate with clinical operations to maintain high-quality care.

Responsibilities include supervising staff, managing schedules, coordinating with interdisciplinary teams, and handling incident reporting. A High School Diploma or GED is required, with leadership experience and a valid driver's license.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of leadership, supervisory, or team-lead experience in direct care, residential settings, healthcare, or human services.
• Active and valid Driver's License required.
• Excellent verbal and written communication, conflict resolution, and crisis management skills.

Responsibilities

• Evening Shift & Team Leadership: supervise, mentor, and provide feedback to 3:00 PM – 11:00 PM staff; plan evening activities and staff assignments; ensure coverage and safety.
• Clinical Support & Operational Liaison: assist with clinical protocols, treatment plans, and serve as liaison between evening staff, clinical teams, and on-call leadership; distribute materials and reinforce directives.
• Crisis Management & Compliance: identify and resolve crisis events promptly; ensure shift logs and incident reports are accurately completed per policy.

Skills

Communication

Conflict resolution

Crisis management

Leadership

Education

High School Diploma or GED

Driver's License

Associate/Bachelor's degree in Healthcare/Human Services/Psychology (plus)

Job description

Residential Program Manager (RPM) – Evening Shift (3:00 PM – 11:00 PM)

Pay Range: $20.00 – $25.00 / hour (Based on experience & qualifications)

Location: Quakertown, PA

Schedule: Full-Time | 3:00 PM – 11:00 PM (Second Shift)

Job Type: Leadership / Supervisory Role

About Success Rehabilitation

For over 30 years, Success Rehabilitation has been a premier post-acute residential and day treatment facility dedicated to adults recovering from traumatic brain injuries (TBI) and neurological diagnoses. We built our reputation on dignity, teamwork, accountability, and a commitment to promoting talent from within.

Role Overview

As the Residential Program Manager (RPM) for the 3:00 PM – 11:00 PM shift, you will provide critical leadership support to the Director of Compliance & Clinical Operations and the Program Administrator. You are responsible for ensuring clinical excellence, maintaining staff coverage, managing crisis situations, and maintaining high standards of care during evening hours.

Key Responsibilities

1. Evening Shift & Team Leadership

• Supervision & Coaching: Direct, mentor, and provide constructive feedback to 3:00 PM – 11:00 PM residential direct support staff.
• Shift Organization: Plan and organize daily evening client activities, routines, schedules, and staff assignments.
• Staffing & Coverage: Make real-time scheduling adjustments to ensure safe, compliant, and appropriate shift coverage.

2. Clinical Support & Operational Liaison

• Protocol Execution: Assist with implementing clinical protocols, exercise routines, and specialized treatment plans.
• Interdisciplinary Communication: Serve as the main liaison between evening residential staff, clinical teams, and on-call leadership.
• Staff Development: Distribute clinical materials and reinforce therapy directives across the care team.

3. Crisis Management & Compliance

• Incident Management: Identify, manage, and resolve crisis situations or significant events promptly and calmly.
• Documentation: Ensure all required shift logs, incident reports, and documentation are completed accurately and in accordance with company policy.

Qualifications & Requirements

• Education: High School Diploma or GED required. (Associate/Bachelor's degree in Healthcare, Human Services, or Psychology is a plus!)
• Leadership Experience: Minimum 6 months of proven leadership, supervisory, or team-lead experience in direct care, residential settings, healthcare, or human services (e.g., Lead DSP, RPM, Shift Supervisor, Caregiver Manager).
• Licensure: Active and valid Driver's License required.
• Skills: Excellent verbal and written communication skills, conflict resolution abilities, and a calm, decisive approach to crisis management.
• Physical Requirements: Ability to continuously stand/walk during the shift, occasionally lift/carry up to 50 lbs., and assist clients with mobility as needed.

Full-Time Benefits & Perks

• Competitive Pay Rate ($20.00 – $25.00/hr)
• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Generous Paid Time Off (PTO) & Paid Holidays
• Paid Orientation & Continuous On-the-Job Leadership Training
• Company-Paid Life & Disability Insurance
• Tuition Reimbursement & Professional Advancement Pathways
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program

Ready to Take the Next Step in Your Career?

If you are a motivated direct care leader ready to oversee evening operations and make a lasting impact, we want to hear from you.

Success Rehabilitation, Inc. is an Equal Opportunity Employer. We maintain a drug-free and smoke-free workplace.

Success is a drug/alcohol-free workplace.