Residential Program Manager - Lead Care Teams

Baltimore Crisis Response, Inc.; Baltimore (MD); On-site; USD 52,000 - 56,160; Full time

Benefits offered by this job

Healthcare premiums

Dental & Vision

Life Insurance

Long-Term Disability (LTD)

403(b) Retirement Plan

Vacation, Sick, Personal, and Holiday

Tuition reimbursement

Professional development

Job summary

Baltimore, MD-based CarePoint Response, Inc. (CPR) seeks a Residential Manager to oversee the daily operations of our residential programs and lead shift leaders and direct care staff.

This role ensures a safe, structured, and supportive environment for residents while maintaining staffing compliance, program standards, and company policies. The Residential Manager is responsible for staff supervision, scheduling oversight, training development, and performance management, while also supporting

Qualifications

• Minimum of 3-4 years of experience in a residential, behavioral health, or human services setting.
• At least 2 year of supervisory or leadership experience preferred.

Responsibilities

• Provides operational management of all residential staff, including shift leaders
• Provides leadership across all residential units to direct care staff
• Manages staff schedules and approves overtime in accordance with company protocol and in collaboration with the Program Director
• Ensures schedules for all residential units comply with required staff-to-client ratios
• Forecasts staffing needs based on admissions and program demands
• Approves timesheets for all supervised staff in accordance with company protocol
• Routinely evaluates staff performance and ensures compliance with company policies and procedures
• Identifies areas for staff improvement and implements corrective or developmental plans as needed
• Develops, drafts, and implements training policies and procedures
• Develops onboarding and training plans for new and existing staff
• Participates in training and training development, including orientation and ongoing training opportunities
• Leads monthly group staff meetings with shift leaders
• Conducts monthly one-on-one meetings with shift leaders
• Ensures all staff documentation is timely, accurate, and compliant
• As needed, engages in direct client care
• Must be proficient in Microsoft Office and able to learn new systems
• Performs other duties as assigned

Skills

Staff supervision

Leadership

Education

Bachelor’s degree in Human Services, Social Work, Behavioral Health, or a related field

High School Diploma or GED

Tools

Microsoft Office

Job description

Baltimore, MD-based CarePoint Response, Inc. (CPR) seeks a Residential Manager to oversee the daily operations of our residential programs and lead shift leaders and direct care staff.

This role ensures a safe, structured, and supportive environment for residents while maintaining staffing compliance, program standards, and company policies. The Residential Manager is responsible for staff supervision, scheduling oversight, training development, and performance management, while also supporting