Residential Program Manager- IDD Services

ViaQuest, Inc.; Steubenville (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid training

Benefits package

Employee discount program

Paid time off

Referral bonus program

Job summary

ViaQuest Residential Services is seeking a Program Manager to oversee services for individuals with developmental disabilities in their homes. The role includes coordinating medical appointments, behavior support, and staff supervision to ensure quality outcomes.

The position requires a high school diploma or equivalent with relevant experience, strong customer service, and supervisory skills. On-call duties and a comprehensive benefits package are offered.

Qualifications

• High school diploma/GED with 3 years in developmental disabilities or related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Decision‑making and time‑management abilities.

Responsibilities

• Coordinate and manage services for individuals, including medical appointments and household management.
• Use behavioral health interventions to improve outcomes.
• Develop and assess behavior support strategies and ensure implementation.
• Supervise Direct Support Professionals and ensure thorough training.
• Monitor staffing hours and ensure coverage for all shifts.
• Provide excellent customer service to individuals, families, county board, and service team.
• Collaborate with the service team to ensure clear communication.

Skills

Customer service

Communication

Leadership

Time management

Decision making

Education

High school diploma or GED

Bachelor’s degree in related field

Master’s degree in related field

Job description

Program Manager /$50,000 per year / Full Time/ On Call required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required or Bachelors’ or Masters’ level degree in a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision‑making and time‑management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).
• Employee discount program.
• Paid‑time off.
• Employee referral bonus program.

About ViaQuest Residential Services

To learn more about ViaQuest Residential Services please visit

http://www.viaquestinc.com/specialized-services/residential-services/

From Our Employees To You

http://careers.viaquestinc.com/viaquest-culture-of-choice/

Do you have questions?

Email us at [e-mail]