Residential Program Manager - I/DD Certified Residence

Arc of Onondaga; City of Syracuse (NY); Hybrid; USD 72,000 - 76,000; Full time

Benefits offered by this job

Excellent work-life balance

Flexible scheduling

Remote work opportunities

Generous paid time off

Comprehensive benefits

Professional development opportunities

Job summary

Arc of Onondaga in Syracuse, NY is seeking a Residential Program Manager to lead our residential division and support the teams who make a difference every day. As the manager you will provide leadership and operational oversight for residential programs, ensure safe, high‑quality, person‑centered services, and promote independence and quality of life.

We offer excellent work‑life balance, flexible scheduling with remote possibilities, generous paid time off, comprehensive benefits, and ongoing

Qualifications

• Bachelor's degree in Human Services or related field plus 2–4 years of relevant experience, incl. supervision of programs for people with developmental disabilities.
• Related Associate's degree plus 4 years of relevant experience, incl. 2 years of supervisory experience in developmental disabilities.

Responsibilities

• Hire, train, supervise, and support Residence Managers.
• Ensure compliance with NYS and federal regulations and agency standards.
• Oversee residential operations, staffing utilization, and operating budgets.
• Promote safe, supportive environments for residents and Direct Support Professionals.
• Provide leadership, coaching, and problem-solving support to residential teams.
• Champion person-centered practices that promote dignity, choice, independence, and quality of life.

Skills

Leadership

Communication

Organizational

Problem-solving

Education

Bachelor's degree in Human Services

Associate's degree with 4+ years experience

Job description

Residential Program Manager
Are you an experienced human services professional who is passionate about supporting people with intellectual and developmental disabilities?
Arc of Onondaga is seeking a compassionate, organized, and experienced Residential Program Manager to provide leadership within our residential division and support the teams who make a difference every day.
As a Residential Program Manager, you will provide leadership and operational oversight for Arc residential programs while ensuring safe, high-quality, person-centered services.

Key Responsibilities

• Hire, train, supervise, and support Residence Managers.
• Ensure compliance with applicable NYS and federal regulations and agency standards.
• Oversee residential operations, staffing utilization, and operating budgets.
• Promote safe, supportive environments for residents and Direct Support Professionals.
• Provide leadership, coaching, and problem-solving support to residential teams.
• Champion person-centered practices that promote dignity, choice, independence, and quality of life.

Qualifications

• Bachelor's degree in Human Services or a related field plus 2–4 years of relevant experience, including 2 years of supervisory experience managing programs for people with developmental disabilities; OR
• Related Associate's degree plus 4 years of relevant experience, including 2 years of supervisory experience managing programs for people with developmental disabilities.
• Valid NYS driver's license and driving record acceptable to the Agency's insurance carrier.
• Strong leadership, communication, organizational, and problem-solving skills.
• Commitment to supporting people with intellectual and developmental disabilities.

Why Arc of Onondaga?

We believe meaningful work and a healthy work-life balance go hand in hand.

Benefits Include

• Excellent work-life balance
• Flexible scheduling, including opportunities for remote work
• Generous paid time off, including 12 paid holidays, vacation, sick leave, and personal days
• Medical, dental, and vision insurance
• Employee Resource Coordination Programs
• Employer-funded Health Savings Account (HSA)
• 401(k) with employer matching contributions
• Public Service Loan Forgiveness (PSLF) eligibility
• Tuition reimbursement
• Ongoing professional development and career advancement opportunities
• Supportive, collaborative, and family-friendly workplace culture

Make a Difference

Put your leadership experience to work where it matters most. Join Arc of Onondaga and make a meaningful difference in the lives of the people we support.
Arc of Onondaga has been supporting people with intellectual and developmental disabilities in Onondaga County since 1951
Arc of Onondaga is committed to equal employment opportunity.
We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Salary: $72000 - $76000 per year