Residential Plumbing Service Manager

Legacy Air, Inc.; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Career development

Team environment

Job summary

Legacy Heating, Cooling, Plumbing & Electrical in Las Vegas is seeking a Plumbing Service Manager to lead the plumbing service department, oversee technicians and dispatchers, and drive service excellence. You will develop strategies to enhance efficiency, performance metrics, and customer satisfaction, while maintaining compliance with safety standards and company policies.

The ideal candidate has a Master Plumber License, 5+ years in service operations, and strong leadership and communication

Qualifications

• Minimum 5 years of experience in plumbing service operations; proven leadership track record.
• Master Plumber License required.
• Strong knowledge of plumbing systems, equipment, and components.
• Excellent leadership and communication skills; ability to motivate a team.

Responsibilities

• Lead and manage the plumbing service department, including technicians, dispatchers, and admin staff.
• Develop strategies to optimize service operations and customer satisfaction.
• Monitor performance metrics such as response times and job completion rates.
• Oversee scheduling and dispatching of service calls for timely deliveries.
• Provide technical guidance to technicians and troubleshoot complex issues.
• Build relationships with clients, vendors, and subcontractors to support growth.

Skills

Leadership

Communication

Plumbing knowledge

Schedule management

MS Office

Education

Master Plumber License

Tools

Service management software

Dispatch software

Job description

Join Legacy Heating, Cooling, Plumbing & Electrical, a premier provider of plumbing solutions dedicated to delivering exceptional service and exceeding customer expectations. With a commitment to excellence and a passion for innovation, we're setting the standard in the plumbing industry. As we continue to expand our operations, we're seeking a talented and experienced Plumbing Service Manager to lead our dynamic team.

• Position Overview** The Plumbing Service Manager will be responsible for overseeing all aspects of our plumbing service department, ensuring the highest level of quality, efficiency, and customer satisfaction. This role requires strong leadership skills, technical expertise in plumbing systems, and a customer-focused mindset. The ideal candidate will have a proven track record in plumbing service operations, excellent communication skills, and a passion for delivering superior service.
• Key Responsibilities**
• Lead and manage the plumbing service department, including service technicians, dispatchers, and administrative staff.
• Develop and implement strategies to optimize service operations, improve efficiency, and enhance customer satisfaction.
• Monitor and analyze service performance metrics, including response times, job completion rates, and customer feedback, and make adjustments as needed to achieve targets.
• Oversee the scheduling and dispatching of service calls to ensure timely and efficient service delivery.
• Provide technical support and guidance to service technicians, including troubleshooting complex issues and recommending solutions.
• Cultivate and maintain positive relationships with clients, vendors, and subcontractors to support business growth and development.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Stay informed about industry trends, technologies, and best practices to drive continuous improvement.
• Collaborate with other departments to coordinate resources and support company-wide initiatives.
• Qualifications**
• Minimum of 5 years of experience in plumbing service operations, with a proven track record of success in a managerial or leadership role.
• Master Plumber License required
• Strong technical knowledge of plumbing systems, equipment, and components.
• Excellent leadership abilities with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, team members, and stakeholders.
• Solid organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in computer applications such as Microsoft Office and plumbing service management software.
• Valid driver's license and clean driving record.
• Benefits**
• Competitive salary commensurate with experience. (Target OTE $100,000-$150,000+)
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive work environment with a focus on teamwork and collaboration.

USD $70,000.00/Yr.

USD $90,000.00/Yr.