JOURNEYMAN PLUMBER

Benjamin Franklin Plumbing of Long Island; Plano (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team at a reputable plumbing company where your skills and dedication will be valued. As a plumbing technician, you will be responsible for providing exceptional service to residential customers, ensuring their plumbing systems are expertly serviced and maintained. This role requires a commitment to quality, integrity, and customer satisfaction. You'll enjoy a supportive work environment that promotes teamwork and recognizes your contributions. With opportunities for bonuses and a competitive salary, this position is perfect for those who are passionate about plumbing and customer service. Take your career to the next level with us!

Benefits

Company Vehicle

Weekly Laundered Uniforms

Company Cell Phone

Health Coverage

401(k) Plan

Paid Time Off (PTO)

Company-Paid Holidays

Life Insurance

Short- and Long-Term Disability

Qualifications

• Must have a current plumbing license from Texas State Board.
• 5+ years experience as a licensed technician required.

Responsibilities

• Provide excellent customer service and plumbing repairs.
• Maintain safety standards and cleanliness of work area.

Skills

Customer Service

Plumbing Systems Repair

Problem Solving

Technical Communication

Sales Skills

Education

High School Diploma or GED

Plumbing License (Master, Journeyman, or Tradesman)

Tools

Plumbing Tools

Company Vehicle

Tablet

Job description

Plumbing Careers at Benjamin Franklin Plumbing

Are you a top performer? Are you committed to doing the job right the first time, every time? Do you genuinely care about giving your customers more than their money's worth? Do you feel appreciated for your dedication to excellent customer service? Or has your boss even noticed the way you go above and beyond the call of duty?

We're Benjamin Franklin Plumbing, the punctual plumber, and we're looking for someone exactly like you to add to our amazing team of customer-focused professionals. Join our team where everyone actually looks forward to coming to work every day! Any one of our world-class technicians will tell you that we value loyalty, attitude, and work ethic as our core values.

SUMMARY:

Responsible for providing outstanding support to our valued residential customers through professional communication and collaboration with customers and office personnel, technical delivery of service, and sustainability and maintenance of all assigned materials, tools, and equipment. The ideal candidate must possess a high level of attention to detail, the ability to perform in a fast-paced environment, and demonstrate excellent problem-solving skills. A friendly, positive attitude that’s willing to go above and beyond is critical to being successful in this role.

DUTIES AND RESPONSIBILITIES:

Responsibilities include but are not limited to the following:

Serve Customers:

1. By having a positive attitude and treating our customers with enthusiasm
2. By expertly servicing, repairing, or replacing plumbing systems or components of plumbing systems
3. By utilizing the Straight Forward Pricing Guide correctly on each call
4. By presenting options and pricing prior to beginning work on each call
5. By educating the customer as to the best decision they can make for their home and their family
6. By wearing floor savers while in the customer’s home and maintaining a neat work area while performing work
7. By explaining each service performed and ensuring that the customer is 100% satisfied with all work
8. By refusing to compromise your integrity in selling the customer a repair or replacement that is not necessary
9. By performing a complete inspection of the customer’s plumbing system to prevent future breakdowns
10. By striving to fulfill our Unique Selling Proposition “If there’s any delay, it’s you we pay!”
11. By assisting fellow employees in their job duties whenever called upon to do so

Maintain Technical Excellence:

1. Test each aspect of the job before leaving to prevent unnecessary callbacks and to ensure that we fixed it correctly the first time
2. Perform all repairs and replacements to meet or exceed the minimum local codes and with the appropriate materials. No shortcuts, no exceptions
3. Familiarize yourself with the products, materials, and supplies that we utilize in order to correctly service and install them
4. Maintain a Safe Work Environment
5. Convey a safety-conscious attitude in regards to yourself, your customers, your fellow employees, and the general public at all times
6. Operate company-provided equipment according to the safety guidelines approved by the manufacturer
7. Operate company vehicles in accordance with local and state laws and in a manner that ensures your safety and the safety of those around you
8. Do not operate GPS units, read maps, read or respond to text messages, or perform any other task when you should be focused on driving
9. Maintain cleanliness of company truck inside and out

Complete Administrative Duties:

1. Accurately complete all paperwork each day
2. Fill invoices completely including detailed description of warranty and work performed
3. Fill out material request form on each completed job
4. Maintain BFP standard operating procedures
5. Acquire purchase orders through Service Titan system
6. Turn in all parts receipts/packing slips and checks you acquire each day

Achieve Sales Expectations:

Maximize lead opportunities and service appointments in order to attain minimum performance standards as communicated by the operations manager.

Conform to Company Image Standards:

1. By maintaining a clean-cut look, wearing the company uniform correctly, and covering or removing any tattoos or piercings
2. By speaking with dignity and respect for others and not using crude or potentially offensive language
3. No smoking on jobs or in company vehicles and cover up smoke smell on your person if smoke smell is present

Demonstrated Experience with:

1. Tankless water heater sales, installation, and repair
2. Water softening and filtration
3. Tank type water heaters
4. Fixture replacement and repair
5. Video inspection of drain lines
6. Sewer cleaning, repair, and replacement
7. Leak location and repair

Physical requirements:

1. Able to enter and exit trucks without endangering yourself or others
2. Able to lift heavy equipment, water heaters, toilets, etc.
3. Able to work in heat and observe proper safety precautions while doing so.

QUALIFICATIONS:

1. Must have a current plumbing license issued by the Texas State Board of Plumbing Examiners. Master, Journeyman, or Tradesman. Inexperienced hires may be directed to obtain an apprentice license
2. Must be able to pass a drug test and criminal background checks
3. Must have a good driving record and be insurable through company insurance
4. Applicants may be required to complete personality profiles
5. Ability to lift 75 pounds

Education, Experience, Knowledge:

1. High school diploma or general education degree (GED)
2. Minimum of 5 years’ experience in the plumbing trade as a licensed technician

COMPENSATION:

1. This is a full-time non-exempt position that is eligible for overtime
2. Bonuses related directly to your sales revenue. Some of our plumbers are able to earn over $100,000 per year

BENEFITS:

1. Company vehicles may be driven home; however, some restrictions may apply
2. Company provided uniforms laundered weekly
3. Company cell phone and tablet
4. Eligibility for health, vision, and dental coverage, 401(k) plan, and flexible spending accounts, subject to plan terms
5. Eligibility for company-paid benefits such as life insurance, short- and long-term disability, and long-term care, subject to applicable waiting periods
6. Paid time off (PTO) earned on an accrual basis after 90 days of employment
7. Company-paid holidays

Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

You are applying for work with a franchisee of Benjamin Franklin Plumbing, not Benjamin Franklin Plumbing Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees