Residential Platforms Manager

FirstService Residential; Minneapolis (MN); On-site; USD 155,000 - 170,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k with company match

Job summary

FirstService Residential is seeking an experienced Residential Platforms Manager to lead strategy, implementation, optimization, and ongoing support of the Yardi, On-Site, and related rental platforms. You will own the platform, partner with Operations, IT, leasing, and finance to ensure objectives and a seamless user experience.

Responsibilities include platform ownership, project delivery, integrations, SOPs, training, and continuous process improvement across the division.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
• 5+ years administering, implementing, or managing the Yardi platform.
• Strong knowledge of Yardi Voyager and related modules.
• Experience managing software platforms or enterprise applications.
• Strong understanding of software implementation and system lifecycle management.
• Excellent project management and organizational skills.
• Ability to communicate effectively with technical and non-technical stakeholders.

Responsibilities

• Serve as the primary owner and SME for the Yardi/On-Site platform.
• Evaluate and implement new Yardi functionality and modules.
• Ensure platform stability, performance, security, and scalability.
• Manage system configurations, releases, and upgrades.
• Lead the platform support team using Zendesk for issues and requests.
• Train staff and end users on platform functionality and updates.
• Create and maintain SOPs for platform processes and support workflows.
• Collaborate with Operations, IT, Leasing, and Finance teams.

Skills

Yardi platform knowledge

Project management

Stakeholder communication

Integrations & API

Enterprise software

Analytical problem solving

Training and SOPs

Education

Bachelor's degree in IS/CS/Business

Tools

SQL/BI tools

SaaS/cloud apps

Job description

Job Overview:

We are seeking an experienced Residential Platforms Manager to lead the strategy, implementation, optimization, and ongoing support of primarily Yardi, On-Site and all platforms used by the rental division. This role will serve as the primary owner of the platform, partnering with Operations, IT, leasing, finance team, and third-party vendors to ensure the platform meets business objectives and delivers a seamless user experience.

Description

Job Overview:

We are seeking an experienced Residential Platforms Manager to lead the strategy, implementation, optimization, and ongoing support of primarily Yardi, On-Site and all platforms used by the rental division. This role will serve as the primary owner of the platform, partnering with Operations, IT, leasing, finance team, and third-party vendors to ensure the platform meets business objectives and delivers a seamless user experience.

The ideal candidate has a strong understanding of Yardi, property management operations, and software platform management. This individual will drive platform enhancements, manage system integrations and releases, and work on continuous process improvement across the division.

Responsibilities Include (but Are Not Limited To)

Platform Ownership

• Serve as the primary owner and subject matter expert for the Yardi/ On-Site platform.
• Evaluate and implement new Yardi functionality and modules.
• Ensure platform stability, performance, security, and scalability.
• Manage system configurations, releases, and upgrades.
• Manage the platform support team, which uses Zendesk to track issues and requests.
• Improve efficiency and workflows by identifying process gaps and streamlining platform-related operations.
• Create and maintain Standard Operating Procedures (SOPs) for platform processes and support workflows.
• Train staff and end users on platform functionality, updates, and best practices.

Business Partnership

• Collaborate with Property Operations, Accounting, Marketing, IT, and other teams.
• Recommend best practices to improve efficiency and user experience.
• Act as the liaison between Yardi and third-party vendors.

Project & Delivery Management

• Lead platform-related projects from planning through implementation.
• Coordinate testing, UAT, deployment, and post-implementation support.
• Manage project timelines, risks, and stakeholder communications.
• Ensure successful adoption through training and documentation.

Platform Operations

• Oversee issue resolution with internal teams and vendors.
• Maintain platform documentation, and support processes.
• Identify opportunities for automation and operational improvements.

Leadership & Collaboration

• Partner with Product, software teams.
• Mentor and support team members reporting to this position.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
• 5+ years administering, implementing, or managing the Yardi platform.
• Strong knowledge of Yardi Voyager and related modules.
• Experience managing software platforms or enterprise applications.
• Strong understanding of software implementation and system lifecycle management.
• Excellent project management and organizational skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong analytical, troubleshooting, and problem-solving skills.

Preferred Qualifications

• Experience with Yardi modules such as RentCafe, CRM, Payment Processing, Elevate, Resident Screening, or Revenue Management and On-Site leasing.
• Experience with system integrations, APIs, and third-party vendors.
• Knowledge of SQL, reporting, or business intelligence tools.
• Experience with SaaS and cloud-based applications.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.

Compensation

$155,000 - $170,000 / year

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.