Events Manager

FirstService Residential; Fairfax (VA); On-site; USD 79,000 - 83,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company match

Job summary

FirstService Residential in the United States seeks a Lifestyle Director to lead all lifestyle components of the community, enriching residents' quality of life through fitness, aquatics, events, classes, workshops and club operations.

The role includes directing staff, planning programs, managing budgets, and coordinating with the Association Board and committees to deliver high-quality experiences. A broad leadership background and strong communication are essential.

Qualifications

• An undergraduate degree in one or a combination of the following fields: business, hospitality, parks and recreation, real estate/service operations.
• Proficient level of computer skills including Microsoft Office Word, Excel, PowerPoint, and use of graphics.
• Experience in undertaking market and competitive research.
• A strong desire to work in self-motivating, passionately driven customer service organization.
• Experience delivering effective presentations and educational material to a variety of audiences.
• Ability to travel approximately up to 25%.

Responsibilities

• Provides staff support and guidance to the Community Manager, to the Association Board of Directors and other team departments as necessary.
• Plan, coordinate and implement programs, classes and special community-wide events.
• Hire, supervise, educate, motivate, schedule and evaluate other lifestyle staff
• Provide staff direction on mission development and its relation to program development, delivery, and Board directed budget goals.
• Develop and manage Lifestyle budget providing recommendations to the Association Finance Committee.
• Acts as liaison to related committees as needed
• Working with lifestyle team coordinators to develop processes to ensure the consistent delivery of high quality programs.
• Monitor trends in lifestyle programming to help motivate team coordinators to create diversity in program offerings
• Working with the Resident committees to review room usage to mainstream and maximize program space availability

Skills

Office software

PowerPoint

Excel

Word

Market research

Customer service

Presentations

Travel up to 25%

Leadership/management

Communication skills

Critical thinking

Confidential information handling

Education

Undergraduate degree in business/hospitality/parks and recreation/real estate/service operations

Tools

Microsoft Office

Job description

Description

Job Overview: As a Lifestyle Director, you’ll be responsible for providing direction and focus to all lifestyle components of the community designed to enrich the quality of life and enhance the vibrancy of the community for residents. These lifestyle amenities include, but are not limited to all fitness, aquatics, one day & extended travel, special events, classes, workshops, and charter club operations.

Your Responsibilities

• Provides staff support and guidance to the Community Manager, to the Association Board of Directors and other team departments as necessary.
• Plan, coordinate and implement programs, classes and special community-wide events.
• Hire, supervise, educate, motivate, schedule and evaluate other lifestyle staff
• Provide staff direction on mission development and its relation to program development, delivery, and Board directed budget goals.
• Develop and manage Lifestyle budget providing recommendations to the Association Finance Committee.
• Acts as liaison to related committees as needed
• Working with lifestyle team coordinators to develop processes to ensure the consistent delivery of high quality programs.
• Monitor trends in lifestyle programming to help motivate team coordinators to create diversity in program offerings
• Working with the Resident committees to review room usage to mainstream and maximize program space availability

Skills & Qualifications

• An undergraduate degree in one or a combination of the following fields: business, hospitality, parks and recreation, real estate/service operations
• Proficient level of computer skills including Microsoft Office Word, Excel, PowerPoint, and use of graphics.
• Experience in undertaking market and competitive research
• A strong desire to work in self-motivating, passionately driven customer service organization
• Experience delivering effective presentations and educational material to a variety of audiences
• Ability to travel approximately up to 25%
• Excellent written and verbal communication skills.
• Broad-based leadership/management experience
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

Physical Requirements/Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. or more following appropriate safety procedures. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to drive - Some local travel by personal vehicle is required
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

The work environment characteristics are normal office conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$79,000.00 - $83,000.00 annually

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.