Residential Operations Lead – Housing & Facilities

Tulane University; New Orleans (LA); On-site; USD 52,000 - 68,000; Full time

Job summary

Tulane University in New Orleans is seeking a Coordinator for Housing Operations to ensure high-quality desk services, facilities oversight, and efficient housing logistics for approximately 5,000 students.

The role supports emergency planning, hurricane response, and collaboration with campus partners to deliver services that meet expected standards of safety and student satisfaction.

Qualifications

• Bachelor’s Degree with 1 year of related operational experience.
• High School Diploma with 7 years of related operational experience.
• Master’s Degree in Student Affairs or related field preferred.
• Experience in comprehensive housing and residence life programs is desirable.

Responsibilities

• Oversee desk service program including hiring, supervision, training, and inspections.
• Create training and oversight program for desk operations during the academic year.
• Develop desk policies related to maintenance, safety, and security.
• Manage facilities assistant student program including hiring and inspections.
• Maintain desk operations manual and coordinate with Tulane Police and Facilities.
• Inspect desk operations weekly and respond to issues affecting operations and security.
• Plan and execute logistical events in housing (move-in, move-out, breaks).
• Coordinate emergency housing moves and break housing processes as needed.
• Manage key inventories and liaise with Facilities on issues affecting students.

Skills

Operational experience

Staff supervision

Team collaboration

Outcomes planning

Education

Bachelor’s Degree

High School Diploma

Master’s Degree

Job description

Tulane University in New Orleans is seeking a Coordinator for Housing Operations to ensure high-quality desk services, facilities oversight, and efficient housing logistics for approximately 5,000 students.

The role supports emergency planning, hurricane response, and collaboration with campus partners to deliver services that meet expected standards of safety and student satisfaction.