Residential Medication Support Specialist

ServiceNet; Greenfield (MA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

403(b) retirement plan

Tuition remission

Job summary

ServiceNet in Greenfield, MA is hiring a Residential Medication Support Specialist for a direct-care role in a residential SUD program. You will support safe medication management, storage, handling, and documentation, and assist clients with self-administration as appropriate.

This full-time position requires training staff, coordinating with providers and pharmacies, and ensuring compliance with BSAS standards.

Qualifications

• High school diploma or GED required.
• Medication Specialist training certificate BSAS required (or willingness to obtain during orientation).
• CPR, First Aid, and Narcan certification required (or willingness to obtain prior to or upon hire).
• Possession of a valid driver’s license preferred.

Responsibilities

• Train staff on medication administration and procedures.
• Coordinate refills and changes with providers.
• Document orders and monitor storage and temperatures.
• Maintain confidentiality per HIPAA and 42 CFR Part 2.
• Monitor medication counts and incident reporting.

Education

High school diploma or GED

Medication Specialist training certificate BSAS

CPR, First Aid, and Narcan certification

Valid driver’s license

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Residential Medication Support Specialist

Full-Time

Pay Rate: $20/hour

Location: Greenfield, MA

Schedule: Mon-Fri 6:30 a‑m – 2:30 p‑m

Position Summary

The Residential Medication Support Specialist is a direct‑care staff role responsible for supporting the safe and compliant management of medications within a residential substance use disorder (SUD) program. This position ensures proper storage, handling, and documentation of medications in accordance with BSAS standards, while assisting clients with medication self‑administration as appropriate and coordinating with providers, pharmacies, and program staff.

Key Responsibilities

• Medication Management:
  • Provide training to new staff and cross‑trained staff on medication administration, policies, and procedures.
  • Work with clients and their providers to coordinate refills, medication changes, and support consults between resident and their provider.
  • Provide basic support to clients in understanding their medications (e.g., names, purpose, and common side effects).
  • Document orders for new, changed, and discontinued medication.
  • Monitor medication storage areas, including documentation of refrigeration temperatures.
  • Assist with oversight, documentation, and proper disposal of medications in accordance with program procedures.
  • Oversee intake of new medications, verify accuracy against prescriptions, and ensure proper documentation per program procedures.
  • Monitors medication being taken by clients.
  • Uploads medication sheets to clients' electronic file.
  • Document and report any medication errors to a supervisor, and complete internal incident report to submit to the Program Manager.
• Program Operations:
  • Respond quickly and effectively to emergency situations.
  • Maintain environmental, safety and room checks in accordance with policy and procedure.
  • Medication counts at the start and end of each shift.
  • Document clear and objective shift, individual and quick notes.
• Maintain strict confidentiality of all client and organizational information in full accordance with applicable federal and state regulations, including HIPAA and 42 CFR Part 2 governing substance use disorder records.

Qualifications

• High school diploma or GED required.
• Previous experience working with substance addiction population preferred.
• Medication Specialist training certificate approved by BSAS required (or willingness to obtain during orientation), with annual recertification thereafter.
• CPR, First Aid, and Narcan certification required (or willingness to obtain prior to or upon hire).
• Possession of a valid driver's license, held for a minimum of six months, and an acceptable driving record in accordance with agency policy and applicable state regulations is preferred.

Benefits

• Generous PTO (time‑off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long‑term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more.

About ServiceNet

ServiceNet is a compassionate non‑profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose. Apply today.

Learn More About ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.