Residential Manager

Ozark Center; United States; On-site; USD 52,000 - 74,000; Full time

Job summary

Ozark Center is seeking a Residential Manager to supervise and train staff, ensure trauma-informed, person-centered services, and coordinate recovery plans aligned with state and federal standards. The role reports to the Program Supervisor/QMHP at TRAILS and requires strong leadership in care quality and documentation.

The position focuses on supervising staff, ensuring timely documentation, addressing QA issues, and coordinating therapists in line with treatment plans to maximize client

Qualifications

• Supervision and staff training
• QA and clinical issue awareness
• Coordination of therapy services with treatment plans

Responsibilities

• Provide supervision, oversight and training with assigned staff to ensure best care practices and job competencies are understood and met.
• Ensure required documentation is completed correctly and within timelines given to meet quality measures.
• Discuss QA and clinical issues with the Program Supervisor/QMHP.
• Serve as back-up to assigned staff when these staff are unavailable and/or in need of additional expertise.
• Prioritize and assist with management of client needs and supports.
• Provide program training and supports where needed to ensure quality of services delivered.
• Coordinate individual/family/group therapist to the clients as required and indicated in the treatment plan.

Job description

Job Description Summary

The Residential Manager is a mental health professional who is responsible for ensuring that individual services are delivered in a trauma informed and person-centered approach. The Residential Manager will ensure that services meet the standards of care as established by Ozark Center and State and Federal regulations. The Residential Manager will assess, plan, develop, and coordinate recovery services to promote the maximum level of independence with each client served. The Manager will teach and train staff to ensure that services are delivered with the highest standard of care. The Manager shall report directly to the Program Supervisor/QMHP at TRAILS.

Responsibilities

• Provide supervision, oversight and training with assigned staff to ensure best care practices and job competencies are understood and met.
• Ensure required documentation is completed correctly and within timelines given to meet quality measures.
• Discuss QA and clinical issues with the Program Supervisor/QMHP.
• Serve as back-up to assigned staff when these staff are unavailable (due to being with other clients, sickness, vacation, etc.) and/or in need of additional expertise.
• Prioritize and assist with management of client needs and supports.
• Provide program training and supports where needed to ensure quality of services delivered.
• Coordinate individual/family/group therapist to the clients as required and indicated in the treatment plan.
• Perform all other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Physical Requirements

Requires prolonged sitting, frequent standing, bending, and stooping. Requires a typical range of hearing and manual dexterity sufficient to operate a computer keyboard, telephone, photocopier, calculator, and other office equipment as needed. Requires standing, sitting, or walking for up to 8 hours or longer per workday. Tb test upon hire.

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center - the region’s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women’s and children’s services. The system is supported by more than 7,000 employees and is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.