Residential Manager

Wcdcservices; Maryland; Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental

Health insurance

Vision insurance

Life insurance

Paid time off

Referral program

Short-Term Disability

Job summary

WCDC is seeking a hands-on Residential Services Supervisor to oversee on-site operations, staff training, and client-centered care across multiple residential properties.

The role requires a Bachelor’s degree in human services or related field with direct support experience, and offers involvement in hiring, training, and compliance with state regulations. The position includes benefits and a rotating schedule based on program needs.

Qualifications

• Must be at least 21 years old with a valid driver’s license.
• Bachelor's degree in human services or related field and 2 years direct support experience.
• May substitute 4+ years leadership/management experience for required degree.
• Must be able to lift 60 pounds and drive; able to stand/walk most of the time.

Responsibilities

• Serve as the central point of contact between clients, families, partner service organizations and WCDC departments to empower residents.
• Perform on-site resident visits to ensure properties comply with WCDC policies and COMAR regulations.
• Ensure residences are fully staffed per client plans and needs.
• Participate in interviewing, hiring and training for new residential staff; provide on-call support.
• Ensure staff pass and maintain certifications (Med Tech, CPR, First Aid, Mandt, etc.).
• Monitor employee performance and attendance to ensure timely payroll.
• Complete forms for services provided to ensure accurate billing; manage expenses to stay under budget.
• Other duties as assigned.

Education

Bachelor's degree in human services or related field

Leadership/management experience

Job description

Description

Essential Duties and Responsibilities

• Serve as the central point of contact between clients, client families, relevant partner service organizations and relevant WCDC departments to empower residents to lead rich and meaningful lives.
• Perform on-site resident visits to make sure all WCDC residential properties are compliant with WCDC policies and COMAR regulations with regards to cleanliness, security, and safety.
• Ensure WCDC residences are fully staffed per the ratios and client-specific needs stipulated in individual Person Centered Plans.
• Participate in the interviewing, hiring, and training process for new residential staff members. Provide on-call support to staff members on a rotating basis.
• Ensure all residential staff pass and maintain certifications in Med Tech, CPR, First Aid, Mandt, special needs training and other related training as required.
• Monitor employee performance and attendance as required by WCDC policy to ensure timely and accurate payroll.
• Ensure daily, weekly & monthly completion of requisite forms (online and paper where required) documenting services provided to ensure timely and accurate billing for services provided.
• Review specified residential expenses monthly to assure WCDC residences come in at or under budget.
• Other duties as assigned

Hours

Rotating monthly schedule to include weekends and participate in the on-call rotation. The duties and hours depend upon the needs of the program.

Rate of Pay

Commensurate based on experience

Requirements

Qualifications

Must be at least 21 years old, with a valid driver's license, and approved to transport clients. License may not be Provisionals and have a driving record that reflects responsibility and maturity. Complete all DDA Core Training successfully.

Education/Experience

Bachelor's degree in human services or other related field and 2 years of direct support experience required. May substitute 4 + years of leadership/management experience for required degree.

Physical Demands/work Environment

Must be able to stand and walk 90% of work time; sit and/or drive 10%. Must be able to lift, carry, push, and/or pull 60 pounds; must be able to stoop, kneel, crouch and reach. All of the requirements are necessary in order to properly supervise and assist individuals with disabilities. Should be able to climb stairs/ladder and have good balance. Vision is required in order to drive.

Benefits

401(k), 401(k) matching, Dental, Health, Vision, and Life insurance; Paid time off, Referral program, and Short-Term Disability.

WCDC is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.