Residential Loan Servicing Specialist

German American Bank; Jasper (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

STD, LTD, Life insurance

Paid time off (17 days)

11 paid holidays

Education Assistance Program

Parental bonding leave

Wellness benefits

401(k) match and stock purchase plan

Discounts on goods and services

Free checking and banking perks

Job summary

German American Bank is seeking a detail-oriented Mortgage Loan Servicing Specialist to join our Mortgage Loan Servicing Team. You will onboard and service loans in the Fiserv Premier system, ensuring compliance with agency, investor, and regulatory requirements, and you will support timely loan purchases.

You will prepare reports, assist with audits, and collaborate with internal teams, investors, and customers to resolve issues.

Qualifications

• Detail-oriented and accurate with strong customer service mindset.
• Experience onboarding and servicing loans in a core system.
• Ability to process payments, escrow, payoffs and collateral releases.
• Excellent communication and problem-solving skills; team collaboration.

Responsibilities

• Onboard and service loans in the Fiserv Premier system with accuracy.
• Process payments, escrow disbursements, payoffs and collateral releases.
• Prepare reports and assist with audits; ensure regulatory compliance.
• Collaborate with internal teams, investors and customers to resolve issues.

Skills

Communication

Confidentiality

Speed and accuracy

Analytical skills

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Job description

Overview:

Detail-orientation, accuracy, and a heart for internal customer service are the attributes we are looking for in the next associate to join our Mortgage Loan Servicing Team. As a Mortgage Loan Servicing Specialist, you utilize industry experience and knowledge to provide support to lending personnel and all other internal customers, creating and maintaining complete and accurate loan files.

What You’ll Do:

• A Day in the Life – This role is responsible for onboarding and servicing loans in the Fiserv Premier system while ensuring compliance with agency, investor, and regulatory requirements. The position includes processing payments, escrow disbursements, payoffs, and collateral releases, as well as preparing reports and assisting with audits. Strong communication and problem-solving skills are essential to collaborate with internal teams, investors, and customers to resolve issues and support timely loan purchases.

What it Takes:

• Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, apply solid reasoning, analytical and mathematical skill, and work independently and as a team member.
• Knowledge of automated underwriting and agency guidelines Proficient knowledge of Microsoft Office products, including Word and Excel
• Knowledge or strong desire to learn facets or core servicing software and loan products and services

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays, and bereavement leave
• Education Assistance Program
• Paid parental bonding leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services

As an employee of German American Bank, you are responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.

German American Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.

German American is committed to the full inclusion of all qualified individuals. As part of this commitment, if you require reasonable accommodation in completing the application process, interviewing, or completing any part of the pre-employment testing, please direct your inquiries to our Talent Acquisition team at 812-482-0717 or [e-mail].

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.