Residential Loan Servicing Specialist

German American Bank; Whitehall (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

17 days PTO

Education assistance

Parental bonding leave

Wellness benefits

Life insurance

401(k) match

Stock purchase plan

Discounts

Free checking account

Job summary

German American Bank is seeking a Mortgage Loan Servicing Specialist to join our team. This role focuses on detailed loan file management, onboarding and servicing loans in the Fiserv Premier system, and ensuring compliance with agency, investor, and regulatory guidelines.

You will process payments, escrow disbursements, payoffs, collateral releases, and assist with audits. Strong communication and analytical skills are essential to support internal customers and timely loan purchases.

Qualifications

• Strong written and verbal communication; maintain confidentiality.
• Ability to learn servicing software and loan products.
• Fast, accurate work with strong math and analytical skills.
• Knowledge of automated underwriting and agency guidelines.
• Proficient in Word and Excel.

Responsibilities

• Onboard and service loans in the Fiserv Premier system while complying with agency, investor, and regulatory requirements.
• Process payments, escrow disbursements, payoffs, and collateral releases; prepare reports and assist with audits.
• Collaborate with internal teams, investors, and customers to resolve issues and support timely loan purchases.

Skills

Communication

Confidentiality

Attention to detail

Analytical skills

Teamwork

Tools

Microsoft Office (Word, Excel)

Job description

This position is located at one of the following:

Ft. Mitchell - 2500 Chamber Center Drive, #100 Ft. Mitchell, KY 41017

Whitehall, OH - 430 North Hamilton Road, Whitehall, OH 43213

Overview:

Detail-orientation, accuracy, and a heart for internal customer service are the attributes we are looking for in the next associate to join our Mortgage Loan Servicing Team. As a Mortgage Loan Servicing Specialist, you utilize industry experience and knowledge to provide support to lending personnel and all other internal customers, creating and maintaining complete and accurate loan files.

What You'll Do:

• A Day in the Life - This role is responsible for onboarding and servicing loans in the Fiserv Premier system while ensuring compliance with agency, investor, and regulatory requirements. The position includes processing payments, escrow disbursements, payoffs, and collateral releases, as well as preparing reports and assisting with audits. Strong communication and problem-solving skills are essential to collaborate with internal teams, investors, and customers to resolve issues and support timely loan purchases.

What it Takes:

• Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, apply solid reasoning, analytical and mathematical skill, and work independently and as a team member.
• Knowledge of automated underwriting and agency guidelines
  Proficient knowledge of Microsoft Office products, including Word and Excel
• Knowledge or strong desire to learn facets or core servicing software and loan products and services

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays, and bereavement leave
• Education Assistance Program
• Paid parental bonding leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services

As an employee of German American Bank, you are responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.

German American Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.

German American is committed to the full inclusion of all qualified individuals. As part of this commitment, if you require reasonable accommodation in completing the application process, interviewing, or completing any part of the pre-employment testing, please direct your inquiries to our Talent Acquisition team at 812-482-0717 or [e-mail].

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.