Residential Life Skills Lead

Catholic Charities; St. Augustine South (FL); On-site; USD 38,572; Full time

Job summary

A local non-profit service organization is seeking a Residential Life Skills Lead to provide trauma-informed oversight to a team supporting homeless young adults. This role involves ensuring safety, compliance, communication, and empowerment. The ideal candidate will have a degree and prior supervisory experience in community services. Strong organizational and communication skills are essential, as well as the ability to work effectively with diverse populations. Bilingual candidates are especially encouraged to apply.

Qualifications

• 1–3 years of experience within residential and/or community‑based services for youth.
• 1–3 years of experience supervising staff.
• Must possess a valid driver’s license.

Responsibilities

• Maintain staffing schedules and oversee shift handovers.
• Ensure county contract and agency requirements are met.
• Facilitate communication between staff, clinicians, and housing case managers.
• Provide calm, trauma‑informed leadership during crises.

Skills

Understanding of the needs of unhoused young adults or youth

Strong communication, documentation, and organizational skills

Ability to coach and supervise staff through reflective practice

Bilingual English/Spanish strongly preferred

Education

Bachelor’s Degree preferred

Tools

Proficiency in Microsoft 365

Job description

Location: St. V's - Admin, One St. Vincent Drive, San Rafael, CA 94903, USA

Salary: $28.00 per hour

Location: Onsite 5 days a week

The Residential Life Skills Lead (RLSL) provides trauma‑informed, housing‑first leadership and oversight to the Residential Life Skills Specialists Team supporting Transitional Age Youth (TAY), ages 18–24, who are homeless or at risk of homelessness in Marin County. This role operates in partnership with Marin County Department of Health and Human Services within Marin’s Transitional Housing Program model. The RLSL helps create an environment where young adults experience safety, connection, empowerment, and hope; staff receive reflective supervision, guidance, and consistent support. The role blends staff supervision, residential operations, quality assurance, and hands‑on support during crises to ensure a healthy, safe, and emotionally attuned residential environment.

Trauma‑Informed Practice Expectations

• Safety & Trust: Maintain predictable, emotionally safe environments and support staff responses that reduce stress and build trust.
• Clear, Calm Communication: Model transparency, consistency, and respectful, regulated communication.
• Young Adult Voice & Choice: Promote meaningful choice, shared decision‑making, and active listening.
• Curiosity Over Punishment: Guide staff toward restorative, non‑punitive, problem‑solving responses.
• Emotional Regulation Support: Model grounding and co‑regulation while coaching staff to respond with empathy and presence.
• Strengths‑Based Practice: Recognize resilience and progress and ensure dignity‑affirming, neutral documentation.
• Cultural Humility: Affirm identities, promote inclusion, and engage in ongoing learning and self‑reflection.
• Reflective Leadership: Participate in reflective supervision and foster collaboration and continuous improvement.

Responsibilities and Essential Duties

• Oversight of Residential Common Area (Milieu) & 24/7 Support Model: Maintain staffing schedules, oversee shift handovers, support daily routines, house meetings, safety checks, and community‑building.
• Program Operations, Safety, & Contract Compliance: Ensure county contract and agency requirements are met; oversee emergency protocols and incident escalation procedures; review and approve incident reports; ensure timely funder notifications.
• Monitoring, Evaluation, & Quality Assurance: Review monthly data, recommend program improvements, participate in contractor monitoring visits, audits, and quality improvement efforts.
• Young Adult‑Centered Team Collaboration: Facilitate communication between staff, clinicians, housing case managers, and partners; promote warm handoffs and coordinated support.
• Crisis Management Leadership: Provide calm, trauma‑informed leadership during crises; support staff in de‑escalation and grounding; participate in post‑incident debriefs.
• Staff Training & Professional Development: Participate in ongoing training; oversee onboarding of Residential Life Skills Specialists; promote reflective practice, self‑care, and staff wellness.
• Relationship‑Building & Young Adult Empowerment: Cultivate a community where young adults feel respected and empowered; model communication strategies that strengthen trust and inclusion.
• Other responsibilities may be assigned or reassigned at any time.

Education & Experience

• Bachelor’s Degree preferred.
• 1–3 years’ experience within residential and/or community‑based services for youth.
• 1–3 years of experience supervising staff.
• Ability to teach independent living skills.
• Must possess a valid driver’s license.

Knowledge, Skills & Abilities

• Understanding of the needs of unhoused young adults or youth.
• Ability to supervise others and display healthy leadership skills.
• Strong grounding in trauma‑informed, healing‑centered, culturally responsive practice.
• Ability to remain calm and attuned during crises.
• Strong communication, documentation, and organizational skills.
• Ability to coach and supervise staff through reflective practice.
• Cultural humility and ability to work effectively with diverse populations.
• Bilingual English/Spanish strongly preferred.
• Consistent with supporting agency policies, philosophy, and ethics.
• Ability to communicate with emergency services, law enforcement, and community providers.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft 365, the Internet, and e‑mail.
• Demonstrates attitudes, knowledge and skills to deliver culturally competent services in cross‑cultural situations.

Prerequisites Required Prior to the First Day of Employment

• Fingerprints – Required.
• TB Screening – Negative Tuberculosis Test Required.
• COVID‑19 Proof of Vaccination – Required.
• First Aid Certificate – Required.
• Accurate and timely data entry supporting Performance and Quality Improvement (PQI) reporting and case record reviews.
• Accurate and timely submission of case records.
• Quarterly case record review committee participation for PQI reporting.
• Department or program PQI Committee membership for monitoring goals and reporting.

Physical Requirements

• Intermittent bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Occasional lifting, pushing, and pulling.
• Frequent repetitive motions: substantial wrist, hand, and/or finger movements.
• Light work – up to 20 pounds force occasionally, up to 10 pounds force frequently, or negligible force constantly.
• Visual acuity to determine accuracy, neatness, and thoroughness of work.
• Driving required; valid California driver’s license and proof of DMV record and personal insurance must be provided.

Disclaimer

The statements above describe the general nature and level of work performed by persons in this classification. They are not exhaustive and may not cover all responsibilities, duties, and skills required of one who is classified as such. Personnel may be required to perform duties outside the scope described herein as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.