On Call Residential Assistant

Catholic Charities; Gilroy (CA); On-site; USD 36,000 - 37,000; Full time

Job summary

Catholic Charities St. Joseph's Family Center is an emergency family housing facility offering shelter to San Francisco families. The Residential Assistant role supports safety, intake, and daily operations within the family shelter environment.

The position requires at least two years of homeless-services experience, strong communication, and ability to respond to emergencies. On-site work, with a graveyard and swing-shift structure, in a residential shelter setting is described.

Qualifications

• Minimum of two (2) years of experience working with individuals experiencing homelessness.
• Basic knowledge of substance use disorders and mental health conditions.
• Ability to assess emergency situations and respond appropriately by accessing necessary medical, behavioral health, and social service resources.
• Strong written and verbal communication skills.
• Ability to prioritize tasks and demonstrate strong organizational skills.
• Ability to develop systems and processes to track data and monitor outcomes.
• Knowledge of sanitation standards and Universal Precautions, including HIV/AIDS protocols.

Responsibilities

• Monitor safety of residents and enforce house rules.
• Provide front desk and telephone reception while maintaining confidentiality.
• Coordinate or arrange resident transportation as assigned.
• Assist with shelter readiness, meals, and snacks.
• Collaborate with case managers for service coordination.
• Document incidents, logs, and required records.
• Perform administrative duties and shift responsibilities.
• Respond to emergencies and notify appropriate staff.

Skills

Microsoft Office

Spanish language

Cantonese language

Communication skills

Teamwork

Tools

Microsoft Office

Job description

Catholic Charities St. Joseph's Family Center is one of three emergency family housing facilities offering shelter to San Francisco families prior to transition into long-term or supportive housing.

Salary: $ 26.00-$26.78 per hour.

Location: Onsite 5 days a week.

Through Catholic Charities St. Joseph's Family Center program, families receive three to six months emergency shelter, three meals daily, on-site case management, counseling and crisis intervention. With assistance from staff, families are assessed and referred to relevant agencies. In addition, St. Joseph's offers money management and job search support, parenting workshops and activity programs geared to assist families in maintaining healthy relationships.

The Residential Assistant monitors the comings and goings of residents and staff, directs telephone calls & visitors to the appropriate persons, ensures the safety of residents, and assists residents on an ongoing basis. The on-call position functions as needed to cover for regularly scheduled RAs.

• Ensure the resident safety by controlling facility access and permitting entry only to authorized residents, staff, visitors, and service providers.
• Enforce house rules and program policies while maintaining clear expectations, boundaries, and accountability.
• Teach and assist residents in developing independent living skills. including housekeeping, personal hygiene, cooperation, and personal responsibility.
• Facilitate conflict resolution with residents and complete incident reports, grievance documentation, and related records as required.
• Respond promptly to emergencies by assessing situations and notifying appropriate staff, law enforcement, fire, or medical personnel as needed.
• Complete accurate and timely documentation and recordkeeping, observation reports, shift logs, incident reports, resident warnings, and other required records.
• Collaborate with case managers and other program staff to ensure effective communication, service coordination, and consistency in resident support.
• Assist with shelter readiness for incoming families, including maintaining kitchen, dining, and food storage areas and preparing meals and snacks.
• Participate in assigned program events, training sessions, staff meetings, and supervisory meetings.
• Complete assigned shift responsibilities, including hourly rounds, mail distribution, and resident room inspections.
• Provide front desk and telephone reception services while maintaining resident confidentiality and privacy.
• Document and report unusual events or incidents to appropriate leadership, including the Lead Residential Assistant, Clinical Services Coordinator, and/or Program Director.
• Coordinate or arrange resident transportation as assigned.
• Perform administrative and clerical duties as assigned.
• Perform other duties and responsibilities as assigned.

Graveyard Shift

• Perform deep cleaning of the facility, including common areas, restrooms, and shared spaces.
• Wash, fold, and organize program laundry and linens as needed.
• Provide additional support with program operations and kitchen cleaning activities as needed.

Swing Shift

• Monitor and supervise resident activities in the library and computer lab.
• Facilitate resident house meetings and promote participation.
• Supervise meal and snack service and maintain cleanliness of the dining room and kitchen following service.

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify, assign, or reassign duties and responsibilities at any time based on organizational needs.

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education & Experience

• Minimum of two (2) years of experience working with individuals experiencing homelessness.
• Basic knowledge of substance use disorders and mental health conditions.
• Ability to assess emergency situations and respond appropriately by accessing necessary medical, behavioral health, and social service resources.
• Strong written and verbal communication skills.
• Ability to prioritize tasks and demonstrate strong organizational skills.
• Ability to develop systems and processes to track data and monitor outcomes.
• Knowledge of sanitation standards and Universal Precautions, including HIV/AIDS protocols.

Knowledge, Skills & Abilities

• Proficient in Microsoft applications; familiarity with networking concepts is a plus.
• Ability to communicate in Spanish or Cantonese is preferred.
• Knowledge of mandated reporting requirements related to working with children.
• Ability to read, write, and communicate effectively in English.
• Demonstrates a results-oriented approach to work.
• Ability to work collaboratively as part of a team.
• Commitment to providing client-centered services.
• Demonstrates organizational awareness and an understanding of agency operations and goals.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

• Ability to work in a primarily office-based environment, including sitting for extended periods and frequent use of a computer, keyboard, and other office equipment.
• Ability to occasionally stand, walk, bend, stoop, reach, and move throughout office, and yard areas as needed.
• Occasional repetitive motions, including frequent use of the wrists, hands, and fingers to perform job-related tasks.
• Medium work: Requires the ability to occasionally lift, carry, push, and pull up to 50 pounds; frequently lift, carry, push, and pull up to 20 pounds; and continuously exert up to 10 pounds of force to move or position objects.
• Ability to effectively view and process documents, data, and computer screens to perform assigned duties accurately.
• Requires sufficient visual acuity to accurately review, complete, and maintain documentation, monitor resident and facility activities, and perform assigned duties safely and effectively.

The work environment described reflects the typical conditions under which this position operates. Reasonable accommodations will be provided, consistent with applicable law, to enable qualified individuals with disabilities to perform the essential functions of the role.

• Family shelter serving individuals and families experiencing homelessness.
• Work is performed within a residential shelter environment and may include regular interaction with residents and their guests.
• Environment may include frequent activity, multiple children, and moderate to high noise levels.
• Work is performed in an older facility that has been adapted to support program operations and employee workspaces.
• Occasional interaction with residents experiencing heightened stress, frustration, or emotional distress, requiring the ability to remain calm, exercise sound judgment, and utilize de-escalation techniques when appropriate.

Prerequisites Required Prior to the First Day of Employment:

Fingerprints: Required TB Screening - Negative Tuberculosis Test: Not required

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Catholic Charities is an Equal Employment Opportunity Employer

and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, AIDS/HIV status, or any other characteristic protected under federal or state law.

We provide reasonable accommodations for qualified individuals with disabilities, pregnancy-related needs, and religious practices.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.