Resident Advocate - On Call

Insight Housing; Berkeley (CA); On-site; USD 34,440; Part time

Job summary

A community care organization in California seeks to hire On Call Resident Advocates for various shifts. The position entails providing direct support and supervision to clients experiencing mental illness. Responsibilities include facilitating activities, administering medications, and ensuring a safe living environment. Ideal candidates should have a high school diploma, customer service experience, and a commitment to working with vulnerable populations. The rate of pay is $25/hour, highlighting the organization's dedication to making a positive community impact.

Qualifications

• High school preferred.
• Ability to interact supportively with diverse clients.
• Commitment to serving individuals experiencing homelessness.

Responsibilities

• Provide care and supervision to clients.
• Facilitate client group or outing weekly.
• Administer medications and maintain facility cleanliness.

Skills

CPR/First Aid Training

Customer service experience

Crisis intervention skills

Supportive communication

Ability to work independently

Education

High school diploma

Tools

Microsoft Office Suite

Homeless Management Information System (HMIS)

Job description

Compensation

$25/hour

Shifts

• Day: 8am-4pm
• Swing: 4pm-12am
• Overnight: 12am-8am

Company Overview

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive and sustainable housing solutions.

Program Overview

Russell Street Residence (RSR) is a Community Care Licensed Adult Residential Facility and a four-bedroom independent permanent supportive housing program for formerly homeless adults diagnosed with serious and persistent mental illness.

Position Summary

Under supervision of the Program Manager, the Resident Advocate provides direct supportive services and supervision to our clients, who are primarily within 19-59 years of age and diagnosed with mental illness.

Essential Duties and Responsibilities

• Provide excellent care and supervision to clients.
• Establish and maintain clear and effective communications with clients, ensuring that their needs are met. Practice active and empathetic listening.
• Provide emotional support and counseling to clients. Provide information and referral to various resources as needed.
• Provide crisis intervention and advocate on behalf of clients as needed.
• Administer medications in compliance with CCL’s Title 22 regulations.
• Facilitate at least one client group or outing per week.
• Educate client on program and facility rules and procedures clearly. Ensure clients follow these rules and procedures in a consistent manner.
• Assist clients with and enable them to manage activities of daily living including proper bathing and hygiene practices, maintaining room cleanliness, and completing various chores.
• Perform various household tasks including cooking, cleaning, washing dishes, sweeping and mopping.
• Keep kitchen and pantry clean, organized, and sanitary at all times; perform regular deep cleaning as needed.
• Ensure compliance with all CCL regulations.
• Work with Berkeley Mental Health and other service providers, as needed.
• Participate in promoting a safe, healthy and clean working environment at all times consistent with agency’s health and safety practices.
• Comply with all daily and weekly tasks related to pest management within the facility and general facility sanitation.
• Familiarize with and follow all established RSR rules and procedures.
• Follow shift guidelines in Task Breakdown.
• Complete and file all paperwork in an accurate and timely manner.
• Review and update staff log and client communication log each shift and in accordance to established procedures.
• Provide accurate, timely, and complete transfer of program and client information to other staff as they begin their shift.
• Respond to emergency crisis accessing emergency responders, as required.
• Participate in program planning and policy development for all clients.
• Attend and participate in all assigned program and external meetings.
• Complete the Privacy and Security training and all other assigned staff trainings.
• Maintain confidentiality regarding clients, personnel and other internal agency affairs.
• Attend, participate, and complete all trainings as assigned.
• Complete and submit timesheets in a timely and accurate manner.
• Work within the framework of Insight Housing’s Code of Conduct.
• Perform other tasks as assigned.

Qualifications, Skills, and Abilities

• High school preferred
• Ability to complete CPR/First Aid Training.
• Prior direct support experience with individuals experiencing homelessness, mental health, substance abuse or other social issues highly preferred. Prior customer service experience in any industry will be considered.
• Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues, and to a trauma-informed approach to care for individuals.
• Knowledge of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
• Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Good verbal and written communication skills a plus.
• Good interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
• Ability to work with minimal supervision, multitask, maintain confidentiality and appropriate professional boundaries, and meet deadlines.
• Ability to maintain professional conduct, attitude, and appearance at all times.

Special Requirements

• Must be able to receive and maintain criminal records clearance.
• Must be able to obtain TB clearance.
• Must be able to obtain Health Screen clearance.
• Must be able to obtain DOJ clearance through Live Scan.

Physical Requirements

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.

Insight Housing is an equal opportunity employer and welcomes all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.