Residential Leasing Consultant

Capano Management Company; Newark (DE); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Company Sponsored Events

Job summary

A property management firm is seeking a Residential Leasing Consultant to provide an exceptional experience for prospective residents looking for their ideal home. This role includes managing the leasing process and ensuring resident satisfaction. Ideal candidates will have strong customer service skills, be detail-oriented, and possess excellent communication abilities. The position offers competitive compensation and benefits, including medical, dental, and paid time off, as well as the opportunity to engage with the community.

Qualifications

• Work a varied schedule including weekends and holidays as required.
• Exhibits behaviors of honesty and commitment to goal achievement.
• Self-starter with the ability to quickly adapt to new circumstances.

Responsibilities

• Manage the leasing process from tour to move-in.
• Showcase community features related to customer needs.
• Utilize marketing strategies to increase property traffic.

Skills

Customer service skills

Problem-solving skills

Attention to detail

Strong written and verbal communication

Organizational skills

Education

High school diploma

Degree preferred

Tools

Microsoft Office Suite

Job description

Village of Barretts Run
100 N Barrett Ln
Newark, DE 19702, USA

Capano Management is seeking a Residential Leasing Consultant to be the face of our community, responsible for assisting prospective residents in finding their ideal home. Our Residential Leasing Consultants are the first impression to potential and current residents. Their primary responsibilities are to ensure the satisfaction of our residents while also meeting leasing, retention and occupancy goals for the community. This individual will have excellent customer service skills, think outside the box, have the ability to build lasting relationships and exude professionalism in all interaction.

Role and Responsibilities.

• Manage the leasing process from tour to move‑in including closing the sale, completing lease documents and inspecting units to ensure a great move‑in experience
• Showcase the value of the community features as they relate to the customer needs
• Use a customer focused attitude year round to ensure a smooth renewal process for existing residents
• Utilize and establish creative marketing and social media strategies to increase property traffic
• Support occupancy and retention goals by following up with potential and current residents
• Use problem solving skills and best judgment to handle unpredictable situations as they arise
• Maintain accurate and in‑depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision
• Promote positive resident relations through courteous and timely response to resident needs and concerns
• Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks
• Collaborate with team members to plan and organize resident events
• Will assist in other projects and activities as assigned

Qualifications and Preferred Skills.

• Work a varied schedule including weekends and holidays as required
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook
• Strong written and verbal communication skills
• Leasing and/or property management experience not required
• Excellent organizational skills and ability to manage multiple priorities with competing deadlines
• Exhibits behaviors of honesty, commitment to goal achievement and effective relationships with colleagues
• Self‑start with the ability to quickly adapt to new circumstances as they arise
• Ability to maintain a high level of confidentiality keeping all account information confidential and handle discrete matter appropriately

Education and Experience

• High school diploma required, degree preferred
• One year of experience in sales, hospitality and/or customer service

Full Time Employment Benefits:

Capano offers competitive compensation and benefit package to full time employees which includes: medical, dental, vision, life insurance, and disability benefits, 401(k) Match, Paid Time Off and a number of company sponsored events.

Capano Management is an Equal Opportunity Employer that values and encourages diversity. We solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All employment is decided on the basis of qualifications, merit, and business need.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.