Leasing Consultant

Capano Management Company; Milford, Camden (DE, NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) Match

Paid Time Off

Company events

Job summary

Capano Management Company is seeking a Residential Leasing Consultant to be the welcoming face of our community. You will guide prospective residents from tour through move-in, highlighting features that match their needs and ensuring a smooth, professional leasing experience.

You will manage lease documents, coordinate with the team for events, and support occupancy and renewal goals while maintaining exceptional customer service and confidentiality. Competitive benefits are offered.

Qualifications

• High School diploma required.
• Associates or better preferred.
• One year of experience in sales, hospitality and/or customer service.

Responsibilities

• Manage the leasing process from tour to move-in, including closing the sale and preparing lease documents.
• Showcase community features to meet resident needs and explain value.
• Support renewal and occupancy goals with proactive follow-up.
• Develop and execute marketing and social media strategies to drive traffic.
• Respond to resident inquiries with timely, courteous service and maintain strong relationships.
• Maintain accurate knowledge of the community and comps to assist resident decisions.
• Collaborate with teammates to plan resident events and assist with special projects.

Skills

MS Office Suite

Communication skills

Organizational skills

Confidentiality

Self-start

Adaptability

Education

High school diploma

Associates or better

Job description

Capano Management is seeking a Residential Leasing Consultant to be the face of our community, responsible for assisting prospective residents in finding their ideal home. Our Residential Leasing Consultants are the first impression to potential and current residents. Their primary responsibilities are to ensure the satisfaction of our residents while also meeting leasing, retention and occupancy goals for the community. This individual will have excellent customer service skills, think outside the box, have the ability to build lasting relationships and exude professionalism in all interaction.

Role and Responsibilities.

• Manage the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting units to ensure a great move-in experience
• Showcase the value of the community features as they relate to the customer needs
• Use a customer focused attitude year round to ensure a smooth renewal process for existing residents
• Utilize and establish creative marketing and social media strategies to increase property traffic
• Support occupancy and retention goals by following up with potential and current residents
• Use problem solving skills and best judgment to handle unpredictable situations as they arise
• Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision
• Promote positive resident relations through courteous and timely response to resident needs and concerns
• Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks
• Collaborate with team members to plan and organize resident events
• Will assist in other projects and activities as assigned

Qualifications and Preferred Skills.

• Work a varied schedule including weekends and holidays as required
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook
• Strong written and verbal communication skills
• Leasing and/or property management experience not required
• Excellent organizational skills and ability to manage multiple priorities with competing deadlines
• Exhibits behaviors of honesty, commitment to goal achievement and effective relationships with colleagues
• Self-start with the ability to quickly adapt to new circumstances as they arise
• Ability to maintain a high level of confidentiality keeping all account information confidential and handle discrete matter appropriately

Education and Experience

• Hight school diploma required, Degree preferred
• One year of experience in sales, hospitality and/or customer service

Full Time Employment Benefits:

Capano offers competitive compensation and benefit package to full time employees which includes: medical, dental, vision, life insurance, and disability benefits, 401(k) Match, Paid Time Off and a number of company sponsored events.

Capano Management is an Equal Opportunity Employer that values and encourages diversity. We solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All employment is decided on the basis of qualifications, merit, and business need.

Qualifications

Education

Required

High School or better.

Preferred

Associates or better.

Experience

Required

1 year:

Sales, hospitality and/or customer service

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.