Residential Installation & Service Technician

Comcast; Alpharetta (GA); On-site; USD 21,000 - 29,000; Full time

Job summary

Comcast Corporation is hiring for an entry-level broadband installer to perform residential installations and troubleshooting across voice, video and data services. The role requires completing field assessments, meeting safety standards, and advancing through certifications for future opportunities.

You will work in customers’ homes, install services, and ensure a positive customer experience while adhering to scheduled shifts, including some nights, weekends, and overtime as needed.

Qualifications

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles.

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry‑level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.

Job Description

Note: The following information is not a substitute for a full job description. It may change at any time. Variables may vary by location. You may call your recruiter for more details.

Compensation:

$18.20/hour, plus quarterly bonuses and paid training. Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off,company‑observedholidays, and discounted cable services.

In this role, you will work directly in customers’ homes and neighborhoods to install new services, restore connectivity, and ensure a positive customer experience. The work isphysical andperformed in a variety of environments, including outdoor conditions and confined spaces.This role requires reliable, consistent attendance and flexibility toworka variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10-hour days or extended shifts when needed).

Core Responsibilities

• Perform residential installations, service changes, anddisconnectswhile following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, andWi‑Fitechnology based on customer needs.
• Verify service quality using required testing tools andmake adjustments todeliver reliable performance.
• Educate customers on products, services, equipmentuse, andsettingappropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heightsup to 26 ft.on ladders, roofs, poles,