Residential Installation & Service Technician

Comcast (CC) of Willow Grove; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Comcast Corporation is seeking an entry-level broadband installation technician in Knoxville, TN. You will perform residential installations and service changes, troubleshoot voice, video, and data services, and complete required safety training and certifications.

You will educate customers on equipment usage, document work in digital systems, maintain your vehicle and tools, and comply with weight and height restrictions when handling ladders, lifts, and cables.

Qualifications

• Install and troubleshoot residential broadband services.
• Educate customers on products and setting expectations.
• Document work and update customer accounts digitally.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safety codes.
• Diagnose issues from the network to customer equipment.
• Install and support basic home networks using coaxial, Ethernet, and Wi-Fi.
• Verify service quality using testing tools.
• Educate customers on products and services and set clear expectations.
• Accurately document completed work and update customer accounts.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns.
• Operate ladders, hand tools, meters, and light power tools safely.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Lift and carry equipment weighting 70 pounds or more; crawl spaces or attics; near electrical sources.
• Drive a company vehicle safely and maintain a valid driver's license.

Tools

Testing tools

Digital tools

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.

Core Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver's license.
• Complete