Residential Installation & Service Technician

Comcast Corporation; Portage (IN); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

Holidays

Cable discount

Job summary

Comcast Corporation is seeking entry-level broadband installation and troubleshooting personnel in Indiana. You will install services, restore connectivity, and ensure a positive customer experience in customers’ homes and neighborhoods.

The role requires working nights, weekends, holidays, and overtime as needed, with comprehensive benefits starting Day 1 and a base pay of $21.79/hour. Extensive training and certifications are provided to advance within the company.

Qualifications

• Customer-facing installation and troubleshooting experience preferred.
• Wollows the provided safety standards and electrical codes.
• Ability to educate customers and document work accurately.

Responsibilities

• Perform residential installations, service changes, and disconnects following safety and company procedures.
• Diagnose and resolve issues from network to customer equipment.
• Install home networks using coax, Ethernet, and Wi-Fi.
• Verify service quality with testing tools and adjust for reliability.
• Document work and update customer accounts using digital tools.
• Maintain vehicle and equipment, report safety concerns promptly.
• Operate ladders, meters, and light power tools safely.

Skills

Customer-focused

Professional etiquette

Adaptability

Technical knowledge

Self motivation

Critical thinking

Problem solving

Resilience

Communication

Education

High School Diploma / GED

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.

Job Description

***Multiple Open Positions***

Compensation

$21.79/hour, plus quarterly bonuses and paid training. Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off,company‑observedholidays, and discounted cable services.

In this role, you will work directly in customers’ homes and neighborhoods to install new services, restore connectivity, and ensure a positive customer experience. The work isphysical andperformed in a variety of environments, including outdoor conditions and confined spaces.This role requires reliable, consistent attendance and flexibility toworka variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10-hour days or extended shifts when needed).

Core Responsibilities

• Perform residential installations, service changes, anddisconnectswhile following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, andWi‑Fitechnology based on customer needs.
• Verify service quality using required testing tools andmake adjustments todeliver reliable performance.
• Educate customers on products, services, equipmentuse, andsettingappropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heightsup to 26 ft.on ladders, roofs, poles, or bucket trucks asrequired.
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely andmaintaina valid driver’s license.
• Complete required training, certifications, background checks, and licensing within definedtimeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer-Focused; Professional Etiquette; Adaptability; Technical Knowledge; Self Motivation; Critical Thinking Problem Solving; Resilience; Communication

Salary

Base Pay: $21.79

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED