Residential Inbound Sales Team Lead

Spectrum; New York (NY); On-site; USD 44,000 - 73,000; Full time

Job summary

Spectrum is seeking a Supervisor, Residential Inbound Sales in New York to lead a fast-paced call center team, coach representatives, and drive residential sales performance. You will coordinate daily inbound sales activities, monitor calls and metrics, deliver feedback, and partner with Marketing to optimize campaigns while overseeing staffing and onboarding.

The base pay ranges from $43,800 to $72,500 annually, with commissions starting at $23,000; Spectrum offers a comprehensive pay and

Qualifications

• 2 + years of inside sales experience with commercial experience preferred
• High School diploma or equivalent
• Ability to recruit, develop, maintain and optimize a team of sales professionals

Responsibilities

• Coordinate daily execution of the inbound sales model and oversee team sales activities to meet revenue and performance goals
• Provide coaching and development to Sales Representatives by monitoring interactions, tracking performance metrics, and delivering timely individual feedback
• Monitor calls and performance metrics, provide timely individual feedback and coaching
• Motivate the team and lead regular meetings to review results, share best practices, and reinforce sales behaviors and standards
• Partner with Marketing and other departments to monitor campaign performance, provide post‑launch feedback, and remove obstacles to sales execution
• Perform staffing and administrative activities including recruiting, onboarding, scheduling, approving time off and timesheets, reconciling commissions, and approving customer credits in line with policy

Skills

Team leadership

Coaching

Communication

Multitasking

MS Office

Independent work

Education

High School diploma or equivalent

2+ years of post high school education

Job description

Spectrum is seeking a Supervisor, Residential Inbound Sales in New York to lead a fast-paced call center team, coach representatives, and drive residential sales performance. You will coordinate daily inbound sales activities, monitor calls and metrics, deliver feedback, and partner with Marketing to optimize campaigns while overseeing staffing and onboarding.

The base pay ranges from $43,800 to $72,500 annually, with commissions starting at $23,000; Spectrum offers a comprehensive pay and