Residential Inbound Sales Rep

Spectrum; St. Ann (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking motivated sales agents to join their dynamic team. In this role, you will maximize sales opportunities by effectively handling inbound calls and providing top-notch customer service. Your ability to communicate clearly and apply effective sales techniques will be crucial in acquiring new customers and upselling to existing ones. The company offers competitive hourly pay with the potential for lucrative commissions, making this an exciting opportunity for those looking to build a rewarding career in sales. Join a supportive environment where your contributions are valued and rewarded.

Benefits

Free Internet Services

Free TV Services

Free Phone Services

Comprehensive Pay and Benefits Package

Qualifications

• Ability to communicate clearly and professionally with customers.
• Demonstrated computer skills, especially in consumer electronics.
• Ability to apply effective sales techniques to meet goals.

Responsibilities

• Maximize sales opportunities by answering inbound sales calls.
• Establish and maintain high customer satisfaction during transactions.
• Sell products and services effectively to prospective customers.

Skills

Verbal Communication

Sales Techniques

Customer Service

Computer Skills

Organizational Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Billing System Software

Personal Computer

Job description

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $26.19/hour or $54,471 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

JOB SUMMARY
Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and services.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
• Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
• Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
• Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
• Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
• Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
• Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.
• Promote and communicate current marketing campaigns and promotions.
• Work with other departments, as necessary, to resolve customer issues.
• Perform other duties as required by supervisor.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to communicate with customers and colleagues in a clear, straight forward and professional manner
• Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
• Demonstrated computer and consumer electronics skills
• Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
• Effective verbal and written communication skills
• Effective organizational skills
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish job duties
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to perform job at workstation for prolonged periods of time
• Ability to work variable hours; may include weekends, holidays, and split days off

Required Education
High school diploma or equivalent

PREFERRED QUALIFICATIONS

Preferred Related Work Experience and Number of Years
Call center sales experience preferred – 2

WORKING CONDITIONS
Office environment

SIB120 2025-53098 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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